Operations Supervisor - BPO Industry (Alam Sutera Placement)

PT NEW CORAL SEA; Tangerang; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

PT NEW CORAL SEA seeks an Operations Supervisor to lead BPO/call center operations at Alam Sutera placement. You will oversee large teams, including customer service and training, and drive KPI performance and quality improvements.

Responsibilities include analyzing data, preparing management reports and business plans, coordinating with internal departments, and guiding process optimization. The role requires 3+ years in BPO operations, strong leadership, and excellent English communication,

Qualifications

• Minimum 3 years of experience in BPO operations, preferably in consumer electronics, telecommunications, or banking call center operations.
• Experience managing operational teams of 100+ employees.
• Strong leadership and project management skills.
• Excellent English communication skills, both written and verbal.

Responsibilities

• Oversee and manage overall BPO / Call Center operations and performance.
• Lead and coordinate large operational teams, including customer service and training functions.
• Monitor operational KPIs, identify performance gaps, and implement improvement strategies.
• Analyze operational data and prepare management presentations, business plans, and performance reports.
• Drive process optimization, operational efficiency, and service quality improvement initiatives.
• Identify operational risks and lead business improvement projects from planning to implementation.
• Coordinate with internal departments to ensure smooth daily operations.
• Support team development, training effectiveness, and overall operational performance.

Skills

Team management

Operational supervision

Training management

Leadership

Analytical thinking

Project management

Problem-solving

English communication

Excel data analysis

PowerPoint presentations

Performance management

Education

Diploma or Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Microsoft Office

Job description

Operations Supervisor - BPO Industry (Alam Sutera Placement)

Oversee and manage overall BPO / Call Center operations and performance.

Lead and coordinate large operational teams, including customer service and training functions.

Monitor operational KPIs, identify performance gaps, and implement improvement strategies.

Analyze operational data and prepare management presentations, business plans, and performance reports.

Drive process optimization, operational efficiency, and service quality improvement initiatives.

Identify operational risks and lead business improvement projects from planning to implementation.

Coordinate with internal departments to ensure smooth daily operations.

Support team development, training effectiveness, and overall operational performance.

Requirements

Minimum Diploma (D3) or Bachelor's Degree, preferably in Electronics, Telecommunications, Economics, Management, Education, or Psychology.

Minimum 3 years of experience in BPO operations, preferably in consumer electronics, telecommunications, or banking call center operations.

Proven experience managing operational teams of more than 100 employees.

Hands-on experience in team management, operational supervision, and training management.

Strong understanding of call center operations and performance management.

Proficient in Microsoft Office, particularly Excel for data analysis and PowerPoint for management presentations.

Ability to independently prepare operational analysis reports, business plans, and performance improvement proposals.

Strong leadership, analytical thinking, project management, and problem-solving skills.

Excellent English communication skills, both written and verbal.

Willing to work in a rotational shift environment, including night shifts.