Operations Manager - Fairfield by Marriott Jember

Fairfield Inn & Suites; Jawa Timur; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Fairfield by Marriott Jember will operate a full-service hotel with a restaurant, pool, fitness center, and multiple meeting spaces. The role oversees operations across departments, driving guest satisfaction and financial performance while ensuring adherence to standards and procedures.

The candidate will lead teams, manage staff, and align goals with property targets, contributing to a smooth opening and exceptional guest experiences in a premium hospitality environment.

Qualifications

• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related area.

Responsibilities

• Execute operations in hotel departments (Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, Engineering/Maintenance).
• Lead specific team while helping meet or exceed property goals.
• Improve guest and employee satisfaction and maximize department financial performance.

Skills

Guest services

Front desk

Housekeeping

Education

High school diploma or GED

2-year degree in Hospitality/Business

Job description

Additional Information Job Number 26137331 Job Category Rooms & Guest Services Operations Location One Marriott Drive, Need Address, Jember, Indonesia VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Management Hotel Description Fairfield by Marriott Jember will feature 144 guestrooms and suites, a restaurant, swimming pool, exercise room, function room, and five meeting rooms, offering approximately 665 sqm of event space. Located within Lippo Plaza Jember on Jalan Gajah Mada, and provides convenient access to Jember City Square. The hotel is located approximately 2 km from Jember Railway Station and 11 km from Noto Hadinegoro Airport. The hotel is scheduled to open in Q2 2027. Job Summary Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education And Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES Leading Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
• Ensures that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Operations Function(s)

• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets semiannually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.

Managing And Monitoring Activities That Affect The Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.

Managing Profitability

• Assists in performing required annual Quality audit with GM & RD.
• Ensures a viable key control program is in place.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Ensures orientations for new team members are thorough and completed in a timely fashion.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.