Director of Sales - Fairfield by Marriott Jember

Fairfield Inn & Suites; Jawa Timur; On-site; IDR 180,000,000 - 280,000,000; Full time

Job summary

Fairfield by Marriott Jember seeks a Sales & Marketing Manager to lead day-to-day sales activities and build long-term, value-based customer relationships. You will drive personal bookings and mentor direct reports to achieve property sales objectives.

The role focuses on maximizing revenue, executing strategic sales plans, and delivering exceptional customer service in a full-time on-site capacity at the Jember property.

Qualifications

• 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in sales/marketing.
• 4-year Bachelor's in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in sales/marketing.

Responsibilities

• Lead day-to-day activities of the sales function and build long-term customer relationships.
• Achieve personal booking goals and guide direct reports on booking targets.
• Develop and implement sales strategies, promotions, and plans to maximize revenue.
• Manage and monitor daily activities of the sales team and approve catering proposals.
• Analyze market information and assist in six-period projections to meet room and catering goals.
• Deliver exceptional customer service and maintain brand standards in guest relations.

Skills

Relationship building

Communication

Education

2-year degree in relevant field

4-year Bachelor's in relevant field

Job description

Additional Information

Job Number

26137318

Job Category

Sales & Marketing

Location

One Marriott Drive, Need Address, Jember, Indonesia VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Hotel Description

Fairfield by Marriott Jember will feature 144 guestrooms and suites, a restaurant, swimming pool, exercise room, function room, and five meeting rooms, offering approximately 665 sqm of event space. Located within Lippo Plaza Jember on Jalan Gajah Mada, and provides convenient access to Jember City Square. The hotel is located approximately 2 km from Jember Railway Station and 11 km from Noto Hadinegoro Airport. The hotel is scheduled to open in Q2 2027.

Job Summary

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

CANDIDATE PROFILE

Education And Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
• Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.
• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
• Assists Revenue Management with completing accurate six period projections.
• Reviews sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
• Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships

• Develops and manages relationships with key stakeholders, both internal and external.
• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities

• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Utilizes all available on the job training tools for employees.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.