Terminal Manager

Puma Energy; Indonesia; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Fairfield by Marriott Merauke seeks a strategic General Manager to lead property operations, drive guest satisfaction, and maximize financial performance. The role covers Front Office, Food & Beverage, Housekeeping, Engineering, and Events, working with department heads to execute the brand service strategy.

The ideal candidate will have a 2-year or 4-year degree with 6–8+ years in hotel operations, including pre-opening experience in Indonesia or the wider APAC region, and strong leadership

Qualifications

• 2-year degree in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in management operations, sales and marketing, or related professional area.
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in management operations, sales and marketing, or related professional area.

Responsibilities

• Lead property operations and develop/implement the operations strategy across departments.
• Ensure service and brand initiatives are implemented and aligned with the brand strategy.
• Oversee profitability, budgets, and financial performance of the property.
• Coach and develop operations leadership to improve occupancy, rates, and expenses.
• Foster employee engagement and guest satisfaction through effective leadership and SOPs.

Education

2-year degree in Business Administration/related

4-year bachelor's degree in Business Administration/related

Job description

Job Description

Additional Information
Job Number
Job Category Property Leadership
Location One Marriott Drive, Need Address, Merauke, Indonesia
VIEW ON MAP ( Full Time
Located Remotely? N
Position Type Management
_Note: Position is based at Fairfield by Marriott Merauke. Location information will be updated once the location code is available in the system._
HOTEL DESCRIPTION
Fairfield by Marriott Merauke will feature 184 guestrooms and suites, a restaurant, rooftop bar, swimming pool, fitness center, one ballroom, and three meeting rooms, offering approximately 1,000 square meters of event space.
Conveniently located along the northern section of Garuda Spadem Road, the hotel enjoys direct access to Raya Mandala Road, a major route connecting Mopah Airport to Merauke's town center. Key nearby attractions include the Merauke Regent Office (5 minutes), Payum Beach (8 minutes), and Town Square Mall (10 minutes). The hotel is scheduled to open in Q2 2027.
JOB SUMMARY
Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.
CANDIDATE PROFILE
The ideal candidate for this role would have previous work experience in Indonesia or Asia Pacific as a Hotel Manager, preferably with pre-opening experiences.
Education and Experience
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing Profitability and Departmental Budgets
- Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
- Reviews financial reports and statements to determine how Operations is performing against budget.
- Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
- Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance.
- Strives to maintain profit margins without compromising guest or employee satisfaction.
- Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
- Develops an operational strategy that is aligned with the brand's business strategy and leads its execution.
- Makes and executes key decisions to keep property moving forward towards achievement of goals.
Managing Property Operations
- Strives to improve service performance.
- Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
- Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
- Ensures core elements of the service strategy are in place to produce the desired results.
- Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
Leading Property Operations Teams
- Establishes a vision for product and service delivery on property.
- Champions the brand's service vision for product and service delivery and ensuring alignment amongst the property leadership team.
- Ensures employees are treated fairly and equitably.
Managing and Conducting Human Resources Activities
- Observes service behaviors of employees and providing feedback to individuals and/or managers.
- Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
- Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
- Utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Stays knowledgeable of leadership talent in the property.
- Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.