Operations Manager

FINNS Global; Denpasar; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

FINNS Beach Club, a premier Bali venue, seeks an experienced Operations Manager to support day-to-day floor operations and work closely with the Senior Operations Manager. The role is hands-on, floor-focused, and demanding to ensure standards are met at scale.

In this role you will lead by example, coach staff, manage guest flow during peak periods, and implement SOPs to uplift guest experience while maintaining safety and brand standards.

Qualifications

• Previous experience as an Operations Manager or similar in high-volume hospitality.
• Experience with beach clubs, hotels, or large-scale F&B operations.
• Multicultural team leadership in fast-paced environments.
• Fluent in English and Bahasa Indonesia (additional languages a plus).
• Strong ability to manage guest complaints and maintain service standards.
• Comfortable working evenings, weekends, holidays and peak events.

Responsibilities

• Support the Senior Operations Manager to ensure smooth service delivery and floor visibility during peak periods.
• Maintain premium service and presentation standards, handle VIPs discreetly and resolve issues with effective recovery.
• Coach Floor Managers and staff, lead by example and drive accountability through briefings and training.
• Assist in implementing new systems, SOPs and guest flow improvements, monitor efficiency and floor execution.
• Monitor risks, uphold safety and brand standards, manage incidents and report to senior management.

Skills

Floor leadership

Guest service excellence

Staff coaching

Operational risk management

Communication and problem-solving

Job description

FINNS Beach Club is looking for an experienced Operations Manager to support the Senior Operations Manager in driving day-to-day floor operations across one of Bali’s busiest and most high-profile hospitality venues.

This role is hands-on, floor-focused and operationally demanding to ensure standards are consistently executed at scale.

FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

Responsibilities

• Support the Senior Operations Manager to ensure smooth service delivery, alignment across all departments, and strong floor visibility during peak periods
• Maintain premium service and presentation standards, handle VIPs discreetly, and resolve real-time complaints or recurring issues with effective service recovery
• Coach Floor Managers and staff by leading by example, reinforcing grooming and behavioral standards, and building accountability through daily briefings and training.
• Assist in implementing new systems, SOPs, and guest flow improvements, while tracking efficiency, progress, and floor execution.
• Monitor operational risks, maintain safety and brand standards, manage incidents, and provide clear reporting to senior management.

Qualifications

• Previous experience as an Operations Manager, Assistant Operations Manager, Venue Manager, Floor Manager or similar in a high-volume hospitality environment.
• Strong background in beach clubs, hotels, restaurants, nightlife, resorts or large-scale F&B operations.
• Experience managing multicultural teams in a fast-paced environment.
• Fluent in English and Bahasa Indonesia (additional languages are a plus).
• Strong floor presence and ability to lead from the front.
• Excellent communication and problem-solving skills.
• Ability to manage pressure, guest complaints and operational challenges calmly.
• Strong understanding of service standards, guest experience and venue operations.
• Comfortable working evenings, weekends, public holidays and peak event periods.
• Previous international experience is preferred.
• Bali or Southeast Asia experience is an advantage but not essential.
• An opportunity to work in a world-renowned beach club
• Growing your skills and the possibility of growing within the company