Operations & Maintenance Manager

JAC Recruitment; Jakarta Pusat; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

JAC Recruitment is seeking an Operations and Maintenance Manager to oversee Open RAN infrastructure performance and availability. The role focuses on incident management, root cause analysis, and lifecycle control across a multi-vendor environment.

The ideal candidate will lead multi-vendor teams, drive continuous improvement, and ensure robust monitoring using SMO/NMS tools. A strong background in telecommunications operations and leadership is essential.

Qualifications

• Bachelor’s degree in Telecommunications, Electrical Engineering, or a related field.
• Seven to ten or more years of experience in telecommunications operations, including at least three years in a leadership or management role.
• Proven experience leading teams and managing projects.
• Experience managing multi-vendor and cloud-native Open RAN infrastructure.
• Knowledge of network monitoring, automation, and observability tools.
• Strong decision-making and problem-solving capabilities.

Responsibilities

• Oversee 24-hour monitoring of Open RAN network performance using SMO and NMS tools.
• Ensure the timely detection, escalation, and resolution of network incidents.
• Manage operational KPIs, including availability, latency, throughput, call drop rate, and handover success.
• Identify and propose potential upselling opportunities arising from changes or variations in project scope.
• Lead root cause analysis for major incidents and recurring issues.
• Ensure proper version control and lifecycle tracking of network elements.

Skills

Leadership

Project management

Team management

Incident management

Monitoring & observability

Decision making

Cloud-native Open RAN

Multi-vendor management

Education

Bachelor’s degree in Telecommunications / Electrical Engineering

Tools

SMO

NMS

Monitoring tools

Job description

The Operations and Maintenance Manager role leads the monitoring and operational performance of Open Radio Access Network (Open RAN) infrastructure. The position plays a key part in maintaining network availability, managing incidents, guiding root cause analysis, and ensuring effective lifecycle control across a multi-vendor environment.

Responsibilities

• Oversee 24-hour monitoring of Open RAN network performance using Service Management and Orchestration (SMO) and Network Management System (NMS) tools

• Ensure the timely detection, escalation, and resolution of network incidents

• Manage operational key performance indicators, including availability, latency, throughput, call drop rate, and handover success

• Identify and propose potential upselling opportunities arising from changes or variations in project scope

• Lead root cause analysis for major incidents and recurring issues

• Ensure proper version control and lifecycle tracking of network elements

Requirements

• Bachelor’s degree in Telecommunications, Electrical Engineering, or a related field

• Seven to ten or more years of experience in telecommunications operations, including at least three years in a leadership or management role

• Proven experience leading teams and managing projects

• Experience managing multi-vendor and cloud-native Open RAN infrastructure

• Knowledge of network monitoring, automation, and observability tools

• Strong decision-making and problem-solving capabilities