Operations Excellence Specialist

staffinc-talent; Jakarta Selatan; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

Staffinc is seeking a Governance & Compliance professional to support SOP creation, ISO compliance, audits, and continuous improvement across BUs. You will manage policy documentation, drive KPI monitoring, and deliver training on governance standards.

The role emphasizes cross-functional collaboration, rigorous documentation, and a continuous improvement mindset to raise operational quality and compliance across the organization.

Qualifications

• Bachelor’s degree in Industrial Engineering, Management, or related fields.
• 2–4 years of experience in operations, governance, audit, ISO, quality management, or process improvement.
• Experience in handling ISO related processes.
• Certifications (advantage): ISO 9001 Lead Auditor, ISO 27001 ISMS, Lean Six Sigma, or other related certifications.
• Strong understanding of ISO standards (9001, 27001) and audit practices.
• Proficiency in drafting and managing documents (SOPs, policies, audit reports).

Responsibilities

• Develop, maintain, and update operational documents (SOPs, policies, work instructions).
• Ensure operational processes comply with both internal standards and external standards (e.g., ISO 9001, ISO 27001).
• Support internal and external audit activities, including follow-up on audit findings (Corrective & Preventive Actions).
• Deliver training, awareness, and communication on policies and standards.
• Monitor compliance of BUs with company policies and procedures.
• Identify gaps or risks within operational processes.
• Provide recommendations to improve process quality and compliance.
• Participate in cross-BU improvement projects (process optimization, cost efficiency, digitalization).
• Support the development, monitoring, and evaluation of operational KPIs.
• Assist with benchmarking best practices across BUs.
• Manage the repository of company policies and operational procedures.
• Prepare reports on audits, compliance monitoring, and process improvement initiatives for management.

Skills

Operations experience

Governance & Audit

ISO standards

Quality management

Process improvement

Problem solving

Documentation drafting

Cross-functional collaboration

English proficiency

Education

Bachelor’s degree in Industrial Engineering, Management, or related fields

Job description

Join our internal Operations team at Staffinc and seize the opportunity to contribute and grow within our dynamic environment!

About Staffinc

Staffinc is Indonesia’s leading digital staffing platform, providing end-to-end workforce solutions:

• Staffing:From recruitment to payroll management.
• HR System: Simplified hiring, payroll, and benefits.
• Procurement & Rental: Essential tools and equipment for workers.

Since 2018, Staffinc has empowered 1.7 million+ workers in 350+ cities, combining people and technology for real impact.

Job Descriptions

1. Governance & Standardization

• Develop, maintain, and update operational documents (SOPs, policies, work instructions).
• Ensure operational processes comply with both internal standards and external standards (e.g., ISO 9001, ISO 27001).
• Support internal and external audit activities, including follow-up on audit findings (Corrective & Preventive Actions).
• Deliver training, awareness, and communication on policies and standards.

2. Control & Risk Mitigation

• Monitor compliance of BUs with company policies and procedures.
• Identify gaps or risks within operational processes.
• Provide recommendations to improve process quality and compliance.

3. Operations Excellence Contribution

• Participate in cross-BU improvement projects (process optimization, cost efficiency, digitalization).
• Support the development, monitoring, and evaluation of operational KPIs.
• Assist with benchmarking best practices across BUs.

4. Documentation & Reporting

• Manage the repository of company policies and operational procedures.
• Prepare reports on audits, compliance monitoring, and process improvement initiatives for management.

Job Requirements

• Bachelor’s degree, preferably in Industrial Engineering, Management, related fields.
• 2 - 4 years of experience in operations, governance, audit, ISO, quality management, or process improvement.
• Experience in handle ISO related Process
• Certification (advantage): ISO 9001 Lead Auditor, ISO 27001 ISMS, Lean Six Sigma, or other related certifications.
• Strong understanding of ISO standards (9001, 27001) and audit practices.
• Proficient in drafting and managing documents (SOPs, policies, audit reports).
• Analytical and problem-solving skills to identify process gaps and solutions.
• Detail-oriented, systematic, and accurate.
• Strong collaboration skills to work across teams.
• Proficiency in English for documentation and communication.

Behavioral Competencies

• Ownership: capable of managing end-to-end governance, audit, and improvement processes.
• Adaptability: flexible to rotate into KPI monitoring, improvement projects, or governance as needed.
• Communication: able to clearly communicate findings and recommendations to stakeholders.
• Continuous Improvement Mindset: consistently seeks opportunities to make processes more effective and efficient.