Operations Analytics Specialist

Data Analytics; Jakarta Pusat; On-site; IDR 180,000,000 - 260,000,000; Full time

Job summary

Grab Support Regional Analytics (GSRA) seeks a data analytics professional to measure performance across markets and create dashboards for Grab Support Operations. The role is based onsite and reports to the manager.

You will collaborate with cross-functional teams and apply NLP/LLM techniques to derive actionable insights, build data pipelines, and drive data-led decision making for the business.

Qualifications

• Experience applying data analytics to business performance across markets.
• Ability to develop and interpret dashboards for operations teams.
• Experience with NLP/LLM techniques for large datasets.

Responsibilities

• Develop data-driven analytics solutions for Grab Support and regional COE functions.
• Build dashboards to monitor performance of operations and agents.
• Collaborate with cross-functional teams to design analytical solutions for business challenges.
• Communicate findings to stakeholders through reports and visuals.

Skills

Data analytics

Dashboard development

NLP/LLM

Statistical modeling

Job description

Grab Support Regional Analytics (GSRA) seeks a data analytics professional to measure performance across markets and create dashboards for Grab Support Operations. The role is based onsite and reports to the manager.

You will collaborate with cross-functional teams and apply NLP/LLM techniques to derive actionable insights, build data pipelines, and drive data-led decision making for the business.