OPERATIONAL MANAGER

H BILLIARD; Tangerang Selatan; On-site; IDR 167,400,000 - 334,800,000; Full time

Job summary

H BILLIARD is seeking an Operational Manager to oversee all daily venue operations, including floor, cashier, F&B, housekeeping, and support staff. You will lead, schedule, and evaluate teams to maintain high service standards and operational efficiency.

The role requires strong leadership, hands-on management of front-of-house and back-office tasks, and a proactive approach to SOP compliance, inventory control, and customer satisfaction. Weekend hours are common in hospitality venues.

Qualifications

• Experience leading hospitality or entertainment venues.
• Strong leadership and problem-solving skills.
• Ability to manage staff and ensure service standards.

Responsibilities

• Oversee daily venue operations including floor, cashier, F&B, housekeeping and supporting staff.
• Lead, supervise, schedule and evaluate staff to ensure smooth operations.
• Ensure compliance with SOPs, attendance, grooming, discipline and procedures.
• Monitor daily sales, cash flow and operational expenses; prepare reports.
• Manage inventory and stock for F&B, equipment and supplies.
• Coordinate purchasing, maintenance and repairs as needed.
• Maintain high standards of customer service, cleanliness and safety.
• Handle customer complaints and operational issues promptly.
• Coordinate tournaments, leagues and venue activities when required.
• Prepare operational, sales, staff, inventory and management reports.

Skills

Leadership

People management

Problem solving

Communication

Coordination

Front-of-house

Operational discipline

Job description

The Operational Manager oversees and manages overall daily venue operations, including floor operations, cashier, F&B, housekeeping, and supporting staff. This role involves leading, supervising, scheduling, and evaluating staff to ensure smooth operations and consistent service standards.

Key responsibilities

Oversee and manage overall daily venue operations, including floor operations, cashier, F&B, housekeeping, and supporting staff

Lead, supervise, schedule, and evaluate staff to ensure smooth operations and consistent service standards

Ensure compliance with company SOPs, attendance, grooming, discipline, and operational procedures

Monitor daily sales, cash flow, operational expenses, petty cash, and administrative reports

Manage inventory and stock control for F&B, operational supplies, and billiard equipment

Coordinate purchasing, maintenance, repairs, and other operational needs

Maintain high standards of customer service, cleanliness, safety, and overall venue condition

Handle customer complaints and operational issues effectively

Coordinate tournaments, leagues, promotions, and other venue activities when required

Prepare operational, sales, staff, inventory, and management reports

About you

Experience as an Operational Manager, Outlet Manager, Restaurant Manager, Hospitality Manager, or similar leadership role

Experience in hospitality, F&B, entertainment venues, restaurants, cafés, or similar businesses is preferred

Strong leadership, people management, and problem-solving skills

Able to handle both front-of-house operations and administrative/back-office responsibilities

Good understanding of basic financial reporting, inventory control, purchasing, and operational administration

Proactive, disciplined, detail-oriented, and able to work independently

Strong communication and coordination skills

Comfortable working in a fast-paced operational environment

Willing to work flexible hours, including weekends and public holidays when required

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• How many years' experience do you have as an operations manager?
• Which of the following types of qualifications do you have?

What can I earn as an Operations Manager