Operation Training Manager (Project Based)

Pengiklan Anonim; Jakarta Utara; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

Pengiklan Anonim is seeking a seasoned Training & Development lead to design and implement the company's operational training framework across multi-site operations in Indonesia.

You will develop competency-based learning programs, onboarding for new staff, certification pathways, and measurement tools, collaborating with Operations, HR, QA and other stakeholders to close capability gaps and improve performance. Willingness to travel and project-based contract.

Qualifications

• 5+ years in Training & Development, Learning & Development, or Operations Training.
• Experience leading projects or managing training initiatives.
• Experience developing training systems, competency frameworks, and learning programs.
• Experience in retail, F&B, hospitality, or multi-site operations is highly preferred.

Responsibilities

• Lead end-to-end development and implementation of the operational training framework.
• Design competency-based learning programs, roadmaps, and certification pathways.
• Develop and standardize training materials, SOPs, manuals, job aids, and learning resources.
• Collaborate with Operations, HR, QA, and stakeholders to identify capability gaps and training needs.
• Design onboarding programs and leadership development for supervisors and managers.
• Establish competency assessments, certification processes, and evaluation tools.
• Develop Train-the-Trainer programs to build internal capabilities.
• Coordinate pilot trainings and continuously improve content and delivery methods.
• Define KPIs, dashboards, and effectiveness measurement methodologies.
• Ensure milestones, timelines, budgets, and deliverables are achieved.
• Prepare documentation and knowledge transfer to permanent team on project completion.

Skills

Learning design

Training program design

Project management

Stakeholder collaboration

Curriculum development

Education

Bachelor's degree in related field

Tools

LMS (Learning Management System)

Job description

Lead the end-to-end development and implementation of the company's operational training framework.

Design competency-based learning programs, training roadmaps, and certification pathways for operational employees.

Develop and standardize training materials, SOPs, operational manuals, job aids, and learning resources.

Collaborate with Operations, HR, QA, and other stakeholders to identify capability gaps and training requirements.

Design onboarding programs for new operational employees and leadership development programs for supervisors and managers.

Establish competency assessment methods, certification processes, and evaluation tools.

Develop Train-the-Trainer (TTT) programs to build internal training capabilities.

Coordinate pilot training sessions, gather feedback, and continuously improve learning content and delivery methods.

Work with IT or external vendors to support the implementation of Learning Management Systems (LMS) or digital learning platforms where applicable.

Define training KPIs, reporting dashboards, and effectiveness measurement methodologies.

Ensure project milestones, timelines, budgets, and deliverables are achieved.

Prepare documentation and conduct knowledge transfer to the permanent operations or learning team upon project completion.

Qualifications

Bachelor's degree in Psychology, Human Resources, Hospitality Management, Business Administration, Education, or a related field.

Minimum 5 years of experience in Training & Development, Learning & Development, or Operations Training, with at least 2 years leading projects or managing training initiatives.

Proven experience in developing training systems, competency frameworks, and operational learning programs.

Experience in retail, F&B, hospitality, or multi-site operations is highly preferred.

Strong instructional design, facilitation, coaching, and curriculum development skills.

Familiarity with competency mapping, certification programs, SOP development, and adult learning principles.

Experience collaborating with cross-functional teams and managing multiple stakeholders.

Strong project management, communication, analytical, and problem-solving skills.

Experience with Learning Management Systems (LMS) is an advantage.

Willing to travel to operational sites as required.

Available to work on a project-based contract.

Which of the following statements best describes your right to work in Indonesia?

What's your expected monthly basic salary?

How many years' experience do you have as a project manager?

Which of the following types of qualifications do you have?