Operation Support (Ticketing) Staff

Panorama JTB Tours Indonesia; Jakarta Barat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Panorama JTB Tours Indonesia is seeking a detail-oriented travel professional to process and issue airline tickets and related documentation. You will verify passenger details and stay current with ticketing rules, regulations, and fare changes. The role requires handling urgent cancellations and rebookings efficiently.

You will coordinate with airlines, hotels, and travel partners and maintain accurate reservation records in our system. Shift work, including nights and weekends, is expected.

Qualifications

• Familiar with GDS systems (Galileo, Sabre, Amadeus, and others).
• Ability to work under pressure especially during urgent situations.
• Detail-oriented and highly adaptable in a fast-paced, dynamic work environment.
• Strong communication and problem solving skills.

Responsibilities

• Process and issue customer airline tickets and other travel documentation.
• Verify passenger information and ensure accuracy of ticketing details.
• Stay up-to-date with changes in ticketing procedures, fare rules, and travel regulations.
• Handle urgent cancellations, rebookings, and related issues.
• Coordinate with airlines, hotels, and travel partners to resolve travel disruptions.
• Maintain accurate records in the reservation system.

Skills

Strong communication skills

Problem solving

Detail-oriented

Ability to work under pressure

Tools

GDS systems

Job description

Processing and issuing customer airline tickets and other travel documentation.

Verifying passenger information and ensuring accuracy of all ticketing details.

Up-to-date with changes in ticketing procedures, fare rules, and travel regulations.

Able to handle urgent cancellations, rebookings, and related issues efficiently and accurately.

Coordinate with airlines, hotels, and travel partners to resolve travel disruptions.

Maintain accurate records in the reservation system.

Qualifications:

Familiar with GDS systems (Galileo, Sabre, Amadeus, and others).

Ability to work under pressure especially during urgent situations.

Detail-oriented and highly adaptable in a fast-paced, dynamic work environment.

Strong communication and problem solving skills.

Willing to work in shift schedules, including night shifts, weekends, and public holidays.

Panorama JTB Tours is a transformation of Panorama Tours, a tour & travel company that has been known since 1998. Panorama JTB Tours is the result of synergy between two leading companies: Panorama Group and JTB Corporation, to be stronger and wider in society and society in the homeland on the Travel & Leisure segment. JTB Corporation itself as a global Tourism player who has been entangled for more than 100 years with a network in 37 countries makes Panorama Group as a reliable partner in Indonesia in the framework of the development and expansion of the national market share.

Panorama JTB Tours is a transformation of Panorama Tours, a tour & travel company that has been known since 1998. Panorama JTB Tours is the result of synergy between two leading companies: Panorama Group and JTB Corporation, to be stronger and wider in society and society in the homeland on the Travel & Leisure segment. JTB Corporation itself as a global Tourism player who has been entangled for more than 100 years with a network in 37 countries makes Panorama Group as a reliable partner in Indonesia in the framework of the development and expansion of the national market share.