Onboarding & Activation Lead

Manulife; Indonesia; Hybrid; IDR 240.000.000 - 384.000.000; Vollzeit

Zusammenfassung

Manulife Indonesia is hiring a Lead for onboarding, activation and development of newly hired Financial Specialists (FS). You will design and oversee structured programs to boost onboarding effectiveness, productivity and retention across regions.

In this role you will manage end-to-end onboarding, lead learning and development programs such as FAST, TRACK, TURBO and OJT, and monitor key performance indicators to accelerate FS ramp-up and certification readiness.

Qualifikationen

• Onboarding and development leadership for new Financial Specialists.
• Develop and update training materials, tools and content.
• Monitor activation, productivity and learning outcomes to drive impact.

Aufgaben

• Lead end-to-end onboarding for new FS.
• Drive activation and productivity in first 0–6 months.
• Monitor key KPIs such as Active Rate, Submission Rate and Issuance Rate.
• Collaborate with stakeholders to ensure milestones are met.

Jobbeschreibung

Job Description : Lead the onboarding, activation, and development journey of newly hired Financial Specialists (FS) to ensure they become active, productive, and successful sales professionals. The role focuses on improving onboarding effectiveness, productivity, and retention through structured programs, performance monitoring, and stakeholder collaboration.

Key Responsibilities 1. Onboarding Management

• Manage the end-to-end onboarding process for new FS.
• Ensure onboarding activities are completed on time and according to standards.
• Continuously improve onboarding programs and processes. 2. Learning & Development
• Lead onboarding, activation, and development programs such as FAST, TRACK, TURBO, and OJT.
• Ensure participants complete the required learning journey.
• Develop and update training materials, activation tools, and sales capability content.
• Monitor training effectiveness and identify development needs. 3. Activation & Productivity
• Drive activation and productivity of FS within their first 0–6 months.
• Ensure achievement of key onboarding and activation milestones.
• Implement activation initiatives consistently across regions.
• 4. Performance Monitoring Monitor key indicators including:
• Active Rate
• Submission Rate
• Issuance Rate
• Productivity Rate
• First Month Activation
• Achievement of training completion targets.
• New FS productivity acceleration and ramp-up effectiveness.
• FS capability improvement and certification completion rate.
• Product launch readiness and adoption rate. Identify and support FS who are:
• Zero Activity
• Zero Lead
• Zero Submit
• Low Performer

When You Join Our Team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [HIDDEN TEXT].

Working Arrangement

Hybrid