Manulife Pro Area Manager

Manulife; Jakarta Pusat; Ibrido; IDR 240.000.000 - 420.000.000; Tempo pieno

Descrizione del lavoro

Manulife Indonesia is seeking a seasoned Training Manager to design and deliver comprehensive training programs for the agency force. You will lead a team, conduct needs analyses with SMEs, and shape distribution training solutions that align with regulatory and corporate standards.

The role emphasizes hands-on training administration, lecturer development, and ongoing assessment with timely rectification. You will report findings to leadership, ensure compliant practices, and uphold integrity

Competenze

• University degree required with at least 7 years in training experience.
• Experience leading a team.
• Proficient in training design and implementation cycles.
• Excellent communication and presentation skills.
• Strong interpersonal skills and integrity.
• Financial institution experience in training/learning roles (3+ years).
• Able to work under pressure and deliver customer-focused training.

Mansioni

• Design and deliver product knowledge and sales training for the agency force.
• Lead team to analyze training needs and improve programs.
• Identify distribution training requirements and solutions with SMEs.
• Provide guidance and stay current with training trends and techniques.
• Lead training administration for marketing staff education.
• Manage selection and training of lecturers to enhance trainer skills.
• Conduct training assessments and implement corrective actions.
• Maintain training records and address violations or risks promptly.
• Support Audit with related tasks and rectify issues per audit.
• Ensure compliance with laws, ethics, and integrity standards.
• Avoid providing false financial notes or information to the company.

Conoscenze

Team leadership

Training design

Presentation skills

Interpersonal skills

Integrity & ethics

Customer service

Pressure handling

Formazione

University degree

Descrizione del lavoro

JOB DESCRIPTION

Responsibilities:

• Designing and delivering product knowledge and sales training programs to the Company's agency force.
• Lead team responsible for conducts regular training needs analysis to monitor and review the relevance of the training content and work with peers for improvement of the training programs
• Work with other leaders and SME to identify Distribution training requirements and solutions
• Provide team guidance and support Keeps current in training trends and techniques and apply these to his trainings
• Lead basic training/advanced training/teaching and related training administration of marketing staff for continuing education;
• Management, selection and training of honorable lecturers to enhance the skills of trainers.
• Responsible for training assessment and feedback, communicate with the organization leader and chief trainer for problems found in the assessment, and perform rectification in a timely manner to improve the quality of training;
• Maintain and enter training related information;Report violations or potential risks identified during the work and propose corrections or improvements in a timely manner;
• Assist the Audit Department to complete the audit related work and complete the rectification work according to the audit report;
• Ensure compliance with national laws, corporate ethics codes and regulations of the compliance department;Adhere to the principles of integrity and honesty.
• Avoid providing false financial notes or information to the company;

Requirements:

• University degree holder with at least 7 years of training work experience.
• Experience in leading a team
• Well-versed in the training design and implementation cycle
• Excellent communication and presentation skills
• Excellent interpersonal skills
• Personal qualities of integrity, credibility and strong work ethics
• 3+ years of financial institution experience in a training / learning role
• Ability to work under pressure
• Customer service oriented
• Sensitive with interpersonal relationships

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid