Night Auditor/Receptionist

MateCareer; Denpasar Selatan; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Hotel Tugu Bali in Bali is seeking a Receptionist/Night Auditor to greet guests, process check-ins and check-outs, and support nightly closing procedures. The role requires strong English communication, a service-oriented mindset, and flexibility to work shifts including nights and weekends.

Ideal candidates have hospitality education, prior reception or night audit experience, and familiarity with PMS systems to ensure accurate records and smooth operations at the front desk.

Qualifications

• Diploma or Bachelor's degree in Hospitality, Tourism, or related fields is a plus.
• Previous experience as a Receptionist or Night Auditor is preferred.
• Good communication skills and a service-oriented attitude.
• Fluent in English (spoken and written); additional languages are an advantage.
• Able to work in shifts, including night shifts and weekends.
• Well-groomed, professional appearance, and positive attitude.
• Familiar with hotel systems (PMS) is an advantage.

Responsibilities

• Welcoming and assisting guests with check-in and check-out procedures.
• Handling guest inquiries, requests, and complaints in a professional and friendly manner.
• Managing reservations and coordinating with relevant departments.
• Performing night audit duties, including daily closing, reporting, and basic accounting tasks (for Night Auditor).
• Ensuring accurate guest records and payment processing.
• Maintaining front desk operations and upholding service standards.

Skills

English fluency

Customer service

Communication skills

Professional appearance

Education

Diploma/Bachelor in Hospitality

Tools

PMS knowledge

Job description

Job opportunity for Night Auditor/Receptionist at Hotel Tugu Bali in KAB. BADUNG, BALI, Indonesia.

Kualifikasi: Hotel Tugu Bali is a boutique heritage hotel inspired by Indonesian art, culture, and history. Known for its unique atmosphere and personalized service, Hotel Tugu Bali offers guests an authentic cultural experience combined with warm hospitality and meaningful storytelling.

Position: Receptionist / Night Auditor

Location: Bali

Type: Full-time (Shift, including night shift)

Key Responsibilities:

• Welcoming and assisting guests with check-in and check-out procedures.
• Handling guest inquiries, requests, and complaints in a professional and friendly manner.
• Managing reservations and coordinating with relevant departments.
• Performing night audit duties, including daily closing, reporting, and basic accounting tasks (for Night Auditor).
• Ensuring accurate guest records and payment processing.
• Maintaining front desk operations and upholding service standards.

Qualifications:

• Minimum education: Diploma or Bachelor's degree in Hospitality, Tourism, or related fields is a plus.
• Previous experience as a Receptionist or Night Auditor is preferred.
• Good communication skills and a service-oriented attitude.
• Fluent in English (spoken and written); additional languages are an advantage.
• Able to work in shifts, including night shifts and weekends.
• Well-groomed, professional appearance, and positive attitude.
• Familiar with hotel systems (PMS) is an advantage.

Detail-oriented, responsible, and able to work independently as well as in a team.