Network Service Nasional Head

LG; Jakarta Selatan; Presencial; IDR 200.000.000 - 400.000.000; Jornada completa

Descripción de la vacante

LG Electronics is seeking a Service Center Head to oversee nationwide operations across Indonesia. You will lead a team of technicians and support staff, optimize service delivery, and ensure service quality aligns with LG standards.

The role requires 5+ years in customer service management, strong leadership, and English proficiency, with willingness to be located across Indonesia. You will drive improvements, monitor KPIs, and uphold our commitment to customer satisfaction.

Formación

• Bachelor’s degree required in any major.
• 5+ years experience in customer service management or service operations.
• Experience in electronics is preferred.
• Strong managerial skills and English proficiency.

Responsabilidades

• Oversee all operations of the Service Network in Indonesia, direct and indirect channels.
• Monitor and evaluate the quality and operation of Service Centers based on customer satisfaction.
• Ensure activities at Service Centers align with SOPs and process standards.
• Manage VOC & VOD programs and countermeasure initiatives.
• Lead and mentor technicians and support staff to meet targets.

Conocimientos

Communication skills

Leadership

Customer service

English proficiency

Educación

Bachelor’s degree in any major

Bachelor degree in Engineering/Statistics

Descripción del empleo

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all. With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable federal, state, or local law.

Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good.

What you'll do

• Managing daily operations, setting and monitoring targets and budgets.
• Leading, training, mentoring, and supervising a team of technicians and support staff.
• Implementing service standards, addressing customer complaints, and resolving service issues.
• Optimizing repair workflows, diagnostic procedures, and service delivery processes.
• Manage Service Center and way-of-working to be able to meet good customer service satisfaction level.

What you must have

• Bachelor’s degree in any major
• Experienced as Service Center Head at least 1 year or more than 5 years as senior technician.
• Great communication skills, leadership skills, and customer handling professional skills.
• Willing to be located across Indonesia Area.

Responsibilities

• Responsible to all operation of Service Network in Indonesia, direct and indirect channel
• Monitor and evaluation of the quality and operation of Service Center based upon Customer Satisfaction Index
• Ensure the effectiveness activity in Service Center in accordance with SOP
• Management VOC & VOD and countermeasure program activities
• Able to handle several project at the same time, inter and intra Departments.

Requirements

• Bachelor degree of Engineering, Statistic or equivalent.
• Experienced at least 5 years in customer service management, preferred from electronics.
• Strong in managerial and English proficient.

Join LG Electronics and grow your career with us!