Security Managed Services Engineer (L1)

NTT DATA, Inc.; Jakarta Timur; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

NTT DATA, Inc. is seeking a Security Managed Services Engineer (L1) in Jakarta Timur, Indonesia. This entry-level position involves maintaining clients' firewall infrastructures and providing front-line support for incidents and service requests.

The ideal candidate will have a Bachelor's degree in IT/Computing or equivalent, alongside entry-level experience in troubleshooting and support, ensuring high-quality client-centric service delivery.

Join us to thrive in a diverse working environment that embraces innovation and technical excellence.

Qualifications

• Entry-level experience with troubleshooting and providing support in security, network, data centre, systems, or storage administration.
• Good understanding of using ITSM tools.
• Capacity to plan activities and projects well in advance.

Responsibilities

• Maintain clients' firewall infrastructures.
• Monitor client infrastructure and quickly identify issues.
• Provide support to clients via multiple channels.

Skills

Troubleshooting support

Knowledge of ITIL processes

Active listening

Client-centric approach

Discipline in handling tickets

Using ITSM tools

Adaptability

Planning activities

Education

Bachelor's degree in IT/Computing or equivalent

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Security Managed Services Engineer (L1) at NTT DATA, you will step into an entry‑level role focused on maintaining our clients' firewall infrastructures. Your main objective will be to ensure our Service Level Agreements (SLAs) are met with zero missed conditions. You'll be front‑line support, handling standard and low‑complexity incidents and service requests, as well as contributing to project work when needed.

Daily, you'll monitor client infrastructure and solutions, quickly identifying and investigating problems and errors before or as they occur. You'll provide telephonic, ITSM ticket or chat support to clients, ensuring efficient and comprehensive resolutions of incidents and requests. By scheduling maintenance activities like patching and configuration changes, you contribute to a proactive approach in managing and optimizing workflows.

You'll follow necessary handover procedures for shift changes to ensure service continuity and update existing knowledge articles—or create new ones. A key part of your role will be identifying opportunities for work optimization, including automation of work, request fulfilment, incident resolution, and other process improvements. You may also be involved in implementing and delivering disaster recovery functions and tests.

To thrive in this role, you need to have:

• Entry‑level experience with troubleshooting and providing support in security, network, data centre, systems, or storage administration and monitoring services within a medium to large ICT organization.
• Working knowledge of ITIL processes.
• Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting.
• Highly disciplined in handling tickets on a day‑to‑day basis. Act promptly as per defined SOPs.
• Try to resolve as many tickets as possible using available knowledge articles or provided SOPs.
• Good understanding of using ITSM tools.
• Ability to communicate and work across different cultures and social groups.
• Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed.
• Positive outlook and ability to perform well under pressure.
• Eagerness to work diligently and extend hours when necessary.
• Client‑centric approach, always putting clients at the forefront of interactions.
• Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience.

Workplace type: On‑site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centres and application services. Our consulting and industry solutions help organisations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centres as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from a @nttdata.com email address. If you suspect any fraudulent activity, contact us.