MS Engineer (L1)

NTT Limited; Jakarta Pusat; On-site; IDR 55,800,000 - 94,860,000; Full time

Job summary

NTT DATA is seeking a Networking Managed Services Engineer (L1) in Jakarta to provide reliable managed services for client IT infrastructure. You will monitor systems, identify and resolve first-line incidents, and follow approved SOPs for ticket, chat, or ITSM requests while performing patching and configuration changes.

You will work to reduce recurring incidents, explore automation opportunities, and support project work and disaster recovery exercises.

Qualifications

• Bachelor's degree in information technology/computing or equivalent experience.
• Basic understanding of common networking technologies and ITSM practices.

Responsibilities

• Monitor client infrastructure and services to maintain operation.
• Identify, investigate, and resolve first-line incidents and problems.
• Handle tickets, ITSM requests, and chat support following SOPs.
• Perform patching and configuration changes; ensure smooth shift handovers.
• Identify optimization opportunities and potential automation for requests and incidents.
• Support project work and disaster recovery activities when required.
• Update knowledge bases and share insights to drive service improvements.

Skills

Ticket handling

ITSM processes

Discipline

Planning skills

Client-focused

Cross-cultural communication

Active listening

Resilience under pressure

Education

Bachelor's degree in information technology/computing

Tools

Pulse Secure SSL VPN

Virtual Juniper

Palo Alto

Fortinet Firewalls

Cisco Nexus switches

ASr/ISr routers

Cisco ACS

ISE

Meraki switches

BGP

OSPF

EIGRP

Job description

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA: As a Networking Managed Services Engineer (L1) at NTT DATA, you will step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You’ll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality. You’ll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve. Throughout your journey with us, you’ll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You’ll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.

To thrive in this role, you need to have:

• Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
• Highly disciplined in handling of tickets on day-to-day basis.
• Act promptly as per defined Sop's.
• Try to resolve as many tickets as possible using available Knowledge articles or provided Sop's.
• Good understanding of using ITSM tools and ITSM processes.
• Strong planning skills, considering possible changes and circumstances.
• A strong work ethic, including the capacity to put in longer hours when necessary.
• Adaptability to changing environments.
• A client-focused approach, creating positive client experiences throughout their journey.
• The aptitude to communicate and work across different cultures and social groups.
• Excellent active listening skills, confirming understanding and seeking relevant information.
• A positive outlook and resilience under pressure.
• A bachelors degree in information technology/computing or equivalent experience.

Workplace type: On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Innovation & Culture

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you will be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You will be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!