Moderation & Policy Training Specialist

White Glove Hiring; Denpasar; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

White Glove Hiring in Bali seeks a Trainer to ensure effective training and development of moderation teams, fostering high performance and adapting to evolving policies.

The role requires proficiency in English at C1 level, strong communication, and at least 1 year in training within the BPO industry, with the ability to design programs and work on shifts including weekends and holidays.

Qualifications

• Proficient English (at least C1 level).
• Excellent verbal and written communication in English.
• Bachelor's degree in any related field.
• At least 1-year experience in training within the BPO industry.
• Training and coaching experience is a plus.
• Proficient in Microsoft Office and internet applications.
• Able to communicate clearly, both orally and in writing.
• Knowledge of learning patterns to design efficient programs.
• Able to work on shifts, weekends, and public holidays.

Responsibilities

• Conceptualize training materials based on data and research.
• Create training strategies, initiatives, and materials.
• Test and review created materials.
• Maintain a database of all training materials.
• Instruct employee training and onboarding.
• Review employee performance and learning.
• Conduct training classes on policy/product.
• Responsible for Training Needs Analysis and Knowledge transfer for identified issues.

Skills

English proficiency

Verbal and written communication

Clear communication

Learning-pattern design

Microsoft Office

Adaptability

Education

Bachelor's degree

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

White Glove Hiring in Bali seeks a Trainer to ensure effective training and development of moderation teams, fostering high performance and adapting to evolving policies.

The role requires proficiency in English at C1 level, strong communication, and at least 1 year in training within the BPO industry, with the ability to design programs and work on shifts including weekends and holidays.