Metallurgical Technical Support Specialist

PT Makmur Meta Graha Dinamika; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

MMGD is seeking a Technical Support professional to assist customers with application issues and to support ongoing product development. The role emphasizes partnering with customers and providing timely technical updates and information to ensure solutions in metallurgical products.

The ideal candidate will have 1–2 years in technical support, strong problem-solving and communication skills, and fluency in English is a plus.

Qualifications

• Bachelor's or Master's degree in Engineering, Metallurgy, or related field.
• 1–2 years of experience in technical support, preferably in foundry.
• Understanding of the manufacturers–distributors–end-user model in metallurgical products.

Responsibilities

• Provide technical support and troubleshoot applications.
• Support all product/application development activities.
• Act as a partner by offering technical support, updates and information to customers.

Skills

Consultation

Negotiation

Problem-solving

Interpersonal skills

Communication skills

English fluency

Education

Bachelor's/Master's in Engineering/Metallurgy/PM

Job description

MMGD is seeking a Technical Support professional to assist customers with application issues and to support ongoing product development. The role emphasizes partnering with customers and providing timely technical updates and information to ensure solutions in metallurgical products.

The ideal candidate will have 1–2 years in technical support, strong problem-solving and communication skills, and fluency in English is a plus.