Merchant Growth & Success Lead

BukuWarung; Cilandak Timur; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

BukuWarung is seeking a formidable Sales Leader to drive a high-performing team and accelerate merchant growth in Indonesia. You will lead the sales force, set strategic plans, monitor KPIs, and ensure excellent merchant satisfaction through proactive engagement.

Responsibilities include optimizing sales processes, collaborating with operations, and upselling opportunities while maintaining compliance and delivering revenue growth.

Qualifications

• 3–5 years of sales leadership or equivalent experience.

Responsibilities

• Provide effective leadership to the sales team, motivating and guiding them to achieve individual and collective sales goals.
• Continuously evaluate and improve sales processes and procedures to enhance efficiency and effectiveness.
• Foster effective communication and collaboration with other departments such as Sales Operations & Strategy, Merchant Happiness & Lending operations.
• Compliance: Ensure compliance with company policies, industry regulations, and ethical standards in all sales activities. Monitor and enforce adherence to pricing guidelines, sales policies, and contractual obligations.
• Sales Planning execution: Responsible for the execution of project events and daily/weekly route planning.
• Ensure teams productivity targets are met.
• Monitor sales activities, analyze sales data, and generate reports on sales performance.
• Build and maintain strong relationships with key merchants.
• Address merchants inquiries and concerns promptly, ensuring high merchant satisfaction.
• Collaborate with the MSE & MSR to identify opportunities for upselling, cross-selling, and repeat business.

Skills

Leadership

Sales team management

Data analysis

Relationship building

Upselling

Job description

BukuWarung is seeking a formidable Sales Leader to drive a high-performing team and accelerate merchant growth in Indonesia. You will lead the sales force, set strategic plans, monitor KPIs, and ensure excellent merchant satisfaction through proactive engagement.

Responsibilities include optimizing sales processes, collaborating with operations, and upselling opportunities while maintaining compliance and delivering revenue growth.