Marketing Technical Support

Pura Group; Kudus; On-site; IDR 72,000,000 - 108,000,000; Full time

Job summary

Pura Group in Kudus, Central Java, is seeking a Marketing Technical Support to bridge communications between customers and production teams. The role ensures customer needs are captured and conveyed to internal groups, coordinating requirements and feedback with care.

Ideal candidates hold a Diploma or Bachelor’s degree, possess strong interpersonal and English skills, and are willing to travel for business. This on-site position offers close collaboration with cross-functional teams.

Qualifications

• Minimum Diploma (D3) or Bachelor’s Degree (S1) from any major.
• Strong interpersonal and communication skills.
• Able to act as an effective mediator between production teams and customers.
• Good command of English, both spoken and written.
• Willing to travel frequently for business purposes.
• Able to work collaboratively with customers and cross-functional internal teams.
• Willing to be based in Kudus, Central Java.

Responsibilities

• Act as a liaison between customers and internal production teams regarding product requirements, technical matters, and production-related needs.
• Communicate and coordinate customer requirements, feedback, and concerns with relevant internal departments.
• Support the handling and follow-up of customer inquiries and issues by coordinating with production and other related teams.
• Maintain effective communication and professional relationships with customers.
• Coordinate internally to ensure customer requirements and relevant information are clearly communicated and followed up.
• Conduct customer visits and business trips as required to support coordination and customer-related activities.
• Prepare and maintain relevant reports, documentation, and follow-up records related to customer requirements and coordination activities.

Skills

Interpersonal skills

Communication

English proficiency

Willing to travel

Cross-functional collaboration

Education

Diploma (D3)

Bachelor’s Degree (S1)

Job description

Pura Group is looking for a Marketing Technical Support to support communication and coordination between customers and internal production teams. This position will act as a liaison in handling customer requirements, coordinating technical and production-related matters, and supporting effective communication to ensure customer needs are properly communicated to the relevant internal teams.

Responsibilities

• Act as a liaison between customers and internal production teams regarding product requirements, technical matters, and production-related needs.
• Communicate and coordinate customer requirements, feedback, and concerns with relevant internal departments.
• Support the handling and follow-up of customer inquiries and issues by coordinating with production and other related teams.
• Maintain effective communication and professional relationships with customers.
• Coordinate internally to ensure customer requirements and relevant information are clearly communicated and followed up.
• Conduct customer visits and business trips as required to support coordination and customer-related activities.
• Prepare and maintain relevant reports, documentation, and follow-up records related to customer requirements and coordination activities.

Qualifications

• Minimum Diploma (D3) or Bachelor’s Degree (S1) from any major.
• Strong interpersonal and communication skills.
• Able to act as an effective mediator between production teams and customers.
• Good command of English, both spoken and written.
• Willing to travel frequently for business purposes.
• Able to work collaboratively with customers and cross-functional internal teams.
• Willing to be based in Kudus, Central Java.

Grow your future with Pura Group!

All recruitment processes at Pura Group are free of charge.