Mandarin-Speaking Customer Exec - Onsite Batam

Glints; Batam; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Glints is seeking a Customer Service Executive - Mandarin Speaking to be onsite in Batam, Indonesia. You will be the first point of contact for parents, assisting with enquiries, program information, class arrangements, and day-to-day communication to ensure a smooth learning journey.

You will engage Mandarin-speaking families, coordinate with teachers and teams, and maintain accurate records while delivering a warm, professional customer experience in an education-focused environment.

Qualifications

• Fluent in Mandarin and English, both written and spoken.
• Experience in customer-facing roles such as customer service, education, hospitality, or retail.
• Strong communication, coordination, and relationship-building skills.

Responsibilities

• Act as main point of contact for parents and families via phone, messaging, email, and other channels.
• Communicate clearly with Mandarin-speaking parents to provide friendly, professional assistance.
• Understand parents' needs and explain suitable programmes, classes, and learning arrangements.
• Follow up with parents on enquiries, registrations, class schedules, and trial sessions.
• Coordinate with teachers and internal teams to address questions and requests smoothly.
• Maintain strong relationships with parents and ensure high-quality customer experience.
• Handle feedback and concerns professionally, escalating as needed.
• Keep customer information and follow-up activities accurately updated.
• Support day-to-day administrative and customer service tasks related to students and families.

Skills

Mandarin

English

Communication

Interpersonal

Job description

Glints is seeking a Customer Service Executive - Mandarin Speaking to be onsite in Batam, Indonesia. You will be the first point of contact for parents, assisting with enquiries, program information, class arrangements, and day-to-day communication to ensure a smooth learning journey.

You will engage Mandarin-speaking families, coordinate with teachers and teams, and maintain accurate records while delivering a warm, professional customer experience in an education-focused environment.