Mandarin Guest Relations Specialist - Hospitality

Ayana Hospitality; Labuan Bajo; Presencial; IDR 55 800 000 - 100 440 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Positive Working

Great Environment

Supportive Team Work

Resumo da oferta

AYANA Hospitality is seeking a Mandarin Guest Relation Officer (Native) for our AYANA Komodo resort to elevate the experience of Mandarin-speaking guests. You will welcome guests, handle inquiries, brief on amenities, coordinate with departments, and assist with special requests to ensure memorable stays.

Native Mandarin required, fluent English, and hospitality experience preferred; flexible shifts including weekends may be required. This role is based onsite at the resort in Labuan Bajo.

Qualificações

• Native Mandarin required and fluent English.
• Experience in guest relations or customer service in hospitality is preferred.
• Excellent interpersonal and problem-solving skills.

Responsabilidades

• Welcome Mandarin-speaking guests upon arrival with a warm, personalized check-in.
• Address inquiries, requests and concerns effectively and promptly.
• Provide detailed information about resort amenities and attractions in Mandarin.
• Coordinate with departments to fulfill guest requirements and preferences.
• Handle guest complaints professionally and resolve issues to guest satisfaction.
• Maintain records of guest preferences and feedback for future visits.
• Assist with arrangements for special requests, events and activities.
• Promote hotel services and amenities to enhance the guest experience.

Conhecimentos

Mandarin fluency

English communication

Customer service experience

Interpersonal skills

Problem-solving

Formação académica

Hospitality management degree

Ferramentas

Hotel management software

Microsoft Office

Descrição da oferta de emprego

AYANA Hospitality is seeking a Mandarin Guest Relation Officer (Native) for our AYANA Komodo resort to elevate the experience of Mandarin-speaking guests. You will welcome guests, handle inquiries, brief on amenities, coordinate with departments, and assist with special requests to ensure memorable stays.

Native Mandarin required, fluent English, and hospitality experience preferred; flexible shifts including weekends may be required. This role is based onsite at the resort in Labuan Bajo.