Mandari Guest Relation Officer (Native) | AYANA Komodo

Ayana Hospitality; Labuan Bajo; On-site; IDR 55,800,000 - 100,440,000; Full time

Benefits offered by this job

Positive Working

Great Environment

Supportive Team Work

Job summary

AYANA Hospitality is seeking a Mandarin Guest Relation Officer (Native) for our AYANA Komodo resort to elevate the experience of Mandarin-speaking guests. You will welcome guests, handle inquiries, brief on amenities, coordinate with departments, and assist with special requests to ensure memorable stays.

Native Mandarin required, fluent English, and hospitality experience preferred; flexible shifts including weekends may be required. This role is based onsite at the resort in Labuan Bajo.

Qualifications

• Native Mandarin required and fluent English.
• Experience in guest relations or customer service in hospitality is preferred.
• Excellent interpersonal and problem-solving skills.

Responsibilities

• Welcome Mandarin-speaking guests upon arrival with a warm, personalized check-in.
• Address inquiries, requests and concerns effectively and promptly.
• Provide detailed information about resort amenities and attractions in Mandarin.
• Coordinate with departments to fulfill guest requirements and preferences.
• Handle guest complaints professionally and resolve issues to guest satisfaction.
• Maintain records of guest preferences and feedback for future visits.
• Assist with arrangements for special requests, events and activities.
• Promote hotel services and amenities to enhance the guest experience.

Skills

Mandarin fluency

English communication

Customer service experience

Interpersonal skills

Problem-solving

Education

Hospitality management degree

Tools

Hotel management software

Microsoft Office

Job description

AYANA Hospitality is proudly seeking a Mandarin Guest Relation Officer (Native) for our stunning AYANA Komodo resort. This pivotal role is dedicated to enhancing the overall guest experience for our Mandarin-speaking clientele. You will be responsible for delivering exceptional service, ensuring that every guest feels welcomed and valued during their stay.

Responsibilities

• Welcome Mandarin-speaking guests upon arrival, providing a warm and personalized check-in experience
• Address guest inquiries, requests, and concerns effectively and promptly
• Provide detailed information about resort amenities, services, and nearby attractions in Mandarin
• Coordinate with various departments to fulfill guest requirements and preferences
• Handle guest complaints professionally, working to resolve issues to their satisfaction
• Maintain accurate records of guest preferences and feedback for future visits
• Assist with arrangements for special requests, events, and activities
• Promote hotel services and amenities to enhance the guest experience

Requirements

• Native fluency in Mandarin and strong English communication skills; knowledge of additional languages is a plus
• Previous experience in guest relations or customer service, preferably in the hospitality industry
• Excellent interpersonal and problem-solving skills
• Ability to work in a fast-paced environment and handle stressful situations with grace
• Proficiency in hotel management software and Microsoft Office Suite
• A degree in hospitality management or a related field is preferred
• Flexibility to work various shifts, including weekends and holidays

Benefits

• Positive Working
• Great Environment
• Supportive Team Work