Manager, Communications

Marketing, Communications & Public Policy; Jakarta Utara; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

Grab Indonesia is seeking an experienced Communications Manager to lead the development and execution of strategic communications programs, focusing on corporate reputation and financial services.

You will translate complex business, policy, and regulatory topics into clear, credible narratives while leading at least two communications workstreams and partnering with senior leaders and cross-functional teams to identify opportunities, manage reputational risks, and support effective

Qualifications

• Proven experience in developing strategic communications programs.
• Ability to translate complex topics (business, policy, finance) into clear narratives.
• Experience leading multiple workstreams and partnering with senior leaders.
• Strong relationships with media, policymakers, and external stakeholders.
• Crisis communications and reputational risk management experience.

Responsibilities

• Develop and execute integrated communications strategies for Grab Indonesia's corporate and financial services.
• Create compelling narratives around business performance, partnerships, and ecosystem impacts.
• Translate complex topics into clear, credible communications for diverse audiences.
• Advise senior leaders on messaging, media relevance, and opportunities/risks.
• Collaborate with product, marketing, legal, compliance, risk, and regional teams to ensure consistent messaging.
• Develop communications plans for announcements, launches, milestones, and executive engagements.
• Build relationships with business, media, policy makers, and influencers; secure interviews and thought leadership.
• Lead media engagements, press events, and spokesperson preparation.
• Monitor issues and manage responses to reputational risks and crises.
• Manage agencies, third-party advocates, and measurement/reporting.

Skills

Storytelling

Strategic communications

Media relations

Stakeholder engagement

Crisis communications

Executive messaging

Job description

Marketing, Communications & Public Policy

The Communications team is a storytelling team at Grab, shaping our global narrative across diverse audiences, from media and influencers to policymakers and the broader community. The Communications team strategically partners with all business functions to ensure stakeholders understand and champion Grab's vision and goals.

Get to Know the Role

We are looking for an experienced Communications Manager to lead the development and execution of strategic communications programs for Grab Indonesia, with a particular focus on corporate reputation and financial services.

The role will translate complex business, financial, technology, regulatory, sustainability, and policy topics into clear and compelling narratives, while leading at least two communications workstreams and partnering with senior leaders and cross-functional teams to identify opportunities, manage reputational risks, and support effective communication in a fast-paced environment.

You will report to the Head of Communications. This role will be based on-site in the Jakarta office.

The Critical Tasks You Will Perform

• Develop and execute integrated communications strategies that strengthen Grab Indonesia's reputation and support corporate and financial services objectives.
• Create compelling narratives around business performance, innovation, partnerships, economic impact, financial inclusion, payments, lending, and the broader financial services ecosystem.
• Translate complex business, financial, technology, risk, policy, and regulatory topics into clear and credible communications.
• Advise senior leaders and business teams on messaging, reputation, media relevance, and communications opportunities or risks.
• Collaborate with business, product, marketing, legal, compliance, risk, public affairs, and regional teams to ensure accurate and consistent messaging.
• Develop communications plans and materials for announcements, product launches, partnerships, milestones, research, executive engagements, and corporate initiatives.
• Build strong relationships with business, financial, technology, policy, and mainstream media, while securing interviews, speaking opportunities, and thought leadership platforms.
• Lead media engagements, executive briefings, press events, stakeholder forums, media inquiries, and spokesperson preparation.
• Monitor emerging issues and lead communications responses to reputational risks, misinformation, incidents, and crises.
• Manage agencies, third-party advocates, performance measurement, reporting, stakeholder relationships, and regular communications planning.