Manager, Change Management Control

Digital Edge; Jakarta Pusat; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

Digital Edge is seeking a Manager, Change Management Control (CMC) based in Jakarta to establish and enforce change processes across Indonesia Data Centers (EDGE1, EDGE2, etc.). The role ensures changes to critical infrastructure, IT systems, and facility operations are evaluated, approved, documented, and executed to avoid downtime.

Reporting to Facility Manager and dotted to VP Infrastructure Operations, you will lead governance, coordinate with engineering, operations and IT, and drive

Qualifications

• Bachelor’s degree or higher in engineering or CS with related field.
• Minimum 5–10 years in data center operations or IT service mgmt with 3+ years in change mgmt.
• ITIL V4 or ITSM certification preferred.

Responsibilities

• Establish and maintain Change Management framework and policies aligned with ITIL V4.
• Lead CAB and assess, approve or reject changes.
• Classify, prioritize, and risk-assess all change requests.
• Collaborate with stakeholders and manage resistance to change.
• Oversee all infrastructure and IT-related changes within data centers.
• Coordinate with engineering and operations to minimize risk during changes.
• Ensure testing, rollback plans, and communications before changes.
• Maintain records of change requests and post-change reviews.
• Provide dashboards and reports on change performance and trends.

Skills

Change management

Stakeholder management

Risk assessment

Leadership

Communication

Documentation

Education

Bachelor’s degree in engineering, Computer Science, or a related field

ITIL V4/ITSM certification or equivalent

Tools

Ticketing systems

Reporting dashboards

Change management tools

Job description

Select how often (in days) to receive an alert:

Digital Edge DC (Digital Edge) is an emerging data center platform company, established to transform digital infrastructure in Asia. We seek to build the foundation for the world’s digital future, helping organizations to grow sustainably and empowering the populations they serve.

Through building and operating state-of-the-art, energy-efficient data centers rich with connectivity options, we aim to bring new colocation and interconnect options to the Asian market, making infrastructure deployment in the region easy, efficient and economical. Backed by Stonepeak,a leading alternative investment firm specializing in infrastructure and real assets, Digital Edge has in excess of US$1 billion in committed capital.

Founded in late 2020 the company has grown rapidly across multiple markets in the region, and this role is an exciting opportunity to join the team as we further expand our footprint across Asia.

Our values:

• Responsibility: We take ownership of our actions and outcomes.
• Innovation: We embrace change and create bold solutions.
• Strive: We show grit, resilience and relentless drive.
• Excellence: We pursue the highest standards in all we do.
• Respect: We act with integrity and treat others with dignity.

What we need:

The Manager, Change Management Control (CMC) is responsible for establishing, overseeing, and enforcing change management processes within all Indonesia Data Centers e.g. EDGE1, EDGE2,.. environment. This role ensures that all planned and emergency changes to critical infrastructure, IT systems, and facility operations are evaluated, approved, documented, and executed in a controlled manner to avoid unplanned downtime or service disruption.

This role reports to the Facility Manager , dotted to Vice President (Infrastructure Operations) , and will be based in Jakarta, Indonesia .

Key responsibilities:

• Change Governance
• Establish and maintain the Change Management framework, policies, and procedures aligned with industry best practices (e.g., ITIL V4).
• Report to and/or lead the Change Advisory Board (CAB) to review, assess, and approve/reject proposed changes.
• Ensure proper classification, prioritization, and risk assessment of all change requests.
• Able to collaborate with diverse stakeholders and manage resistance of change
• Operational Control
• Oversee all infrastructure, facility, and IT-related changes within the data center, including MEP (Mechanical, Electrical, Plumbing), critical power, cooling, BMS, EPMS, cabling, and IT systems.
• Coordinate with engineering, operations, and IT teams to minimize risk during change implementation.
• Ensure adequate testing, fallback/rollback plans, and communication plans are in place before changes are executed.
• Maintain strict compliance with regulatory, customer, and internal standards for operational continuity.
• Conduct impact analysis to evaluate potential risks of changes on live DC operations.
• Track and report change-related incidents, ensuring lessons learned are documented and preventive measures applied.
• Documentation & Reporting
• Maintain accurate records of all change requests, approvals, implementations, and post-change reviews.
• Provide regular metrics, dashboards, and reports to management on change performance, success rate, and risk trends.
• Identify process gaps and drive enhancements in the change management system.
• Conduct periodic training and awareness programs for stakeholders on change management best practices.

The successful candidate:

• Qualifications & Experience
• Bachelor’s degree in engineering, Computer Science, or a related field.
• Minimum 5–10 years’ experience in data center operations, facility management, or IT service management, with at least 3 years in a change management or governance role.
• Strong knowledge of mission-critical data center infrastructure (power, cooling, networking, IT systems).
• Certification in ITIL V4, ITSM or other change management frameworks preferred.
• Proven track record in managing high-risk operational changes without impacting service continuity.
• Strong leadership and decision-making skills with strong attention to detail.
• Strong analytical, risk assessment, and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to handle high-pressure situations and enforce compliance with processes.
• Proficiency with change management tools, ticketing systems, and reporting dashboards.
• Excellent documentation and presentation skills