Data Center Change Governance Lead

Digital Edge; Jakarta Pusat; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

Digital Edge is seeking a Manager, Change Management Control (CMC) based in Jakarta to establish and enforce change processes across Indonesia Data Centers (EDGE1, EDGE2, etc.). The role ensures changes to critical infrastructure, IT systems, and facility operations are evaluated, approved, documented, and executed to avoid downtime.

Reporting to Facility Manager and dotted to VP Infrastructure Operations, you will lead governance, coordinate with engineering, operations and IT, and drive

Qualifications

• Bachelor’s degree or higher in engineering or CS with related field.
• Minimum 5–10 years in data center operations or IT service mgmt with 3+ years in change mgmt.
• ITIL V4 or ITSM certification preferred.

Responsibilities

• Establish and maintain Change Management framework and policies aligned with ITIL V4.
• Lead CAB and assess, approve or reject changes.
• Classify, prioritize, and risk-assess all change requests.
• Collaborate with stakeholders and manage resistance to change.
• Oversee all infrastructure and IT-related changes within data centers.
• Coordinate with engineering and operations to minimize risk during changes.
• Ensure testing, rollback plans, and communications before changes.
• Maintain records of change requests and post-change reviews.
• Provide dashboards and reports on change performance and trends.

Skills

Change management

Stakeholder management

Risk assessment

Leadership

Communication

Documentation

Education

Bachelor’s degree in engineering, Computer Science, or a related field

ITIL V4/ITSM certification or equivalent

Tools

Ticketing systems

Reporting dashboards

Change management tools

Job description

Digital Edge is seeking a Manager, Change Management Control (CMC) based in Jakarta to establish and enforce change processes across Indonesia Data Centers (EDGE1, EDGE2, etc.). The role ensures changes to critical infrastructure, IT systems, and facility operations are evaluated, approved, documented, and executed to avoid downtime.

Reporting to Facility Manager and dotted to VP Infrastructure Operations, you will lead governance, coordinate with engineering, operations and IT, and drive