Manager

Helios Padel Club; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Helios Padel Club in Surabaya is seeking a professional Manager to oversee daily operations, ensure top-tier guest experiences, and drive profitability. You will coordinate staff, scheduling, maintenance, and financial reporting to keep courts active and customers satisfied.

The role requires strong leadership, problem-solving, and collaboration with owners, vendors, coaches, and the marketing team to grow revenue and community engagement.

Qualifications

• Experience in managing hospitality, sports venue, gym, F&B, entertainment or service industry.
• Strong leadership and staff-management abilities.
• Understanding of basic financial reporting and customer service.

Responsibilities

• Ensure club opens/closes per hours and maintains clean, safe facilities.
• Oversee staff schedules, training, discipline and performance evaluations.
• Monitor occupancy, revenue, memberships, events and partnerships.
• Maintain service standards: greet customers, handle complaints, manage bookings.
• Record transactions and reconcile daily revenue; manage cash and invoices.
• Build relationships with padel communities and sponsors; support marketing initiatives.
• Provide daily/weekly reports on revenue, occupancy, and expenses.
• Act as liaison between owner, staff, customers, tenants, vendors and coaches.

Skills

Leadership

Staff management

Customer service

Operations

Sales basics

Scheduling

Financial reporting

POS systems

Tools

Booking/POS systems

Spreadsheet software

Job description

Manager Helios Padel Club is responsible for ensuring all club operations run smoothly, professionally, cleanly, safely, and profitably, while delivering the best experience for every customer. The Manager serves as the main liaison between owner/director, operational staff, customers, community, tenants, vendors, coaches, and partners.

Key responsibilities

Ensure Helios Padel Club is ready to operate daily according to operational hours, including opening and closing checklists

Ensure all courts are clean and ready for use, and all facilities (lighting, electricity, water, toilets, showers, AC, Wi-Fi, sound system) function properly

Oversee cleanliness of all club areas and ensure parking is organized with good customer service from arrival to departure

Handle operational issues quickly without always waiting for owner instructions

Create work schedules and shifts, ensure staff discipline and punctuality, conduct pre-operational briefings, and evaluate staff performance

Maintain Helios service standards by ensuring customers are greeted warmly, bookings are well-prepared, complaints are handled quickly, and regular customers receive good attention

Monitor business performance including court occupancy, prime and non-prime time utilization, booking revenue, membership/packages, coaching, tournaments/events, sponsorships, and tenant partnerships

Actively seek ways to increase court utilization, especially during non-prime time

Build the padel ecosystem at Helios by developing relationships with padel communities, organizing tournaments and social games, and identifying partnership and sponsorship opportunities

Work with marketing team to increase traffic and revenue by informing customers of promotions, offering memberships, collecting customer data, and identifying potential customers and community members

Ensure all operational transactions are recorded correctly, including cash, transfers, QRIS, and other payment methods, and perform daily transaction reconciliation

Manage petty cash, collect invoices, and prepare daily and weekly reports on revenue and expenses

Conduct routine checks on assets and inventory including padel balls, racket rentals, cleaning equipment, operational equipment, furniture, electronics, event equipment, and merchandise

Conduct regular inspections of courts, artificial grass, nets, glass, lighting, toilets, plumbing, AC, ventilation, electrical systems, CCTV, furniture, signage, and parking areas, and report damage with photos and urgency assessment

Serve as operational point of contact for tenants and partners, ensuring they follow Helios rules, maintain cleanliness, do not disrupt club operations, and maintain service quality

Provide daily reports on bookings, court hours sold, daily revenue, events, customer complaints, operational issues, facility damage, staff attendance, and important expenses

Provide weekly reports on total revenue, court occupancy, prime vs non-prime utilization, membership sales, customer complaints, maintenance, staff performance, community/event performance, and action plans

About you

Experience as Manager/Supervisor in hospitality, sports venue, gym, F&B, entertainment, or service industry

Strong leadership abilities

Firm but professional demeanor

Problem-solving capability

Understanding of basic sales and customer service

Ability to manage staff with shift systems

Understanding of basic financial reporting

Ability to use spreadsheets and booking/POS systems

Willing to work weekends and public holidays as needed for operations

High integrity