Loyalty Growth & Partnerships Manager

Blibli; Jakarta Pusat; Presencial; IDR 350.000.000 - 700.000.000; Jornada completa

Descripción de la vacante

Blibli is seeking a Loyalty Manager to lead the strategy, performance, and evolution of our loyalty program. You will develop member propositions, build partnerships, and collaborate with Product, CRM, Commercial, and Data teams to deliver engaging customer experiences that strengthen loyalty and growth.

Lead cross-functional projects and coach team members while fostering a customer-centric, continuous improvement culture in a fast-paced digital business.

Formación

• Bachelor's degree in Business, Marketing, Economics, Management, Engineering, or a related field.
• Minimum 5 years of experience in Loyalty, CRM, Customer Marketing, Product, Consulting, or related functions, with at least 2 years leading projects or teams.
• Experience in e-commerce, retail, travel, financial services, or digital businesses is highly preferred.
• Strong analytical skills and ability to translate data into strategic initiatives.
• Proven experience in stakeholder management, project management, and business case development.

Responsabilidades

• Develop and execute loyalty strategies to increase member acquisition, engagement, retention, and customer lifetime value.
• Monitor program performance and optimize metrics like active members, redemption, and profitability.
• Build and manage strategic partnerships to expand loyalty rewards.
• Lead cross-functional projects with Product, CRM, Commercial, Engineering, Finance, and Data teams.
• Oversee day-to-day loyalty program operations and drive automation.

Conocimientos

Loyalty programs

CRM

Stakeholder management

Project leadership

Data analysis

Excel/PowerPoint

Educación

Bachelor's degree in Business/Marketing/related field

Herramientas

SQL

Tableau/Power BI

Excel

Descripción del empleo

Blibli is seeking a Loyalty Manager to lead the strategy, performance, and evolution of our loyalty program. You will develop member propositions, build partnerships, and collaborate with Product, CRM, Commercial, and Data teams to deliver engaging customer experiences that strengthen loyalty and growth.

Lead cross-functional projects and coach team members while fostering a customer-centric, continuous improvement culture in a fast-paced digital business.