Loyalty Growth Lead | Strategy, Partnerships & Analytics

Blibli; Cikoko; Sur place; IDR 300 000 000 - 600 000 000; Plein temps

Résumé du poste

Blibli is hiring a Loyalty Manager to lead strategy, performance, and evolution of the loyalty program. You will develop member propositions, build partnerships, and collaborate with Product, CRM, Commercial, and Data teams to drive engagement and growth.

You will lead cross-functional projects, optimize key metrics, and coach team members to foster a customer-centric culture. Join Blibli to shape rewarding experiences for millions of customers.

Qualifications

• Bachelor's degree in a related field.
• Minimum 5 years in Loyalty, CRM, or related functions with leadership experience.
• Experience in e-commerce, retail, or digital businesses preferred.
• Strong analytical skills to translate data into strategic initiatives.
• Excellent stakeholder management and ability to develop business cases.
• Proficiency in Excel and PowerPoint; SQL/Tableau/Power BI is a plus.

Responsabilités

• Develop loyalty strategies to boost acquisition, engagement, retention, and CLV.
• Monitor program performance and optimize metrics like active members and profitability.
• Build strategic partnerships to expand rewards and member benefits.
• Lead cross-functional projects with Product, CRM, Commercial, Eng., Finance, and Data.
• Oversee daily loyalty program operations and drive automation.
• Coach and develop team members and foster a customer-centric culture.

Connaissances

Analytical thinking

Stakeholder management

Project management

Communication skills

Presentation skills

Excel & PowerPoint

Formation

Bachelor's degree (Business, Marketing, Economics, Management or related)

Outils

SQL

Tableau

Power BI

Description du poste

Blibli is hiring a Loyalty Manager to lead strategy, performance, and evolution of the loyalty program. You will develop member propositions, build partnerships, and collaborate with Product, CRM, Commercial, and Data teams to drive engagement and growth.

You will lead cross-functional projects, optimize key metrics, and coach team members to foster a customer-centric culture. Join Blibli to shape rewarding experiences for millions of customers.