Lowongan Kerja Front Desk Agent

Hilton Bali Resort; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 84,000,000 - 126,000,000; Full time

Job summary

Hilton Bali Resort di Surabaya membuka lowongan Front Desk Agent. Anda akan menjadi sambutan pertama bagi tamu, mengelola check-in/check-out, serta menjawab pertanyaan tamu sepanjang masa inap mereka.

Posisi ini menuntut sikap ramah, profesional, dan kemampuan komunikasi yang baik untuk menciptakan pengalaman menginap yang menyenangkan. Tugas utama meliputi menyambut tamu, memproses check-in/check-out, menguasai pengetahuan fasilitas hotel dan area sekitar, serta up-selling layanan untuk

Qualifications

• Pengalaman sebelumnya di layanan tamu atau front office.
• Kemampuan komunikasi yang baik untuk tamu dan keluhan.
• Penguasaan PMS dan prosedur front office.
• Kemampuan multitugas di lingkungan cepat.

Responsibilities

• Sambut tamu dengan ramah dan proses check-in/check-out.
• Verifikasi rincian tamu, alokasi kamar, kunci, dan materi sambutan.
• Menyampaikan informasi fasilitas hotel dan area sekitar.
• Upsell layanan hotel untuk meningkatkan pendapatan.
• Tanggapi permintaan tamu dengan cepat dan profesional.

Skills

Communication skills

Interpersonal skills

English proficiency

Multitasking

Tools

PMS

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Front Desk Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Previous experience in a guest service or front office role within the hospitality industry.
• Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
• Proficiency in hotel property management systems (PMS) and general front office procedures.
• Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.
• A positive attitude and a genuine passion for providing exceptional guest service.

Info Terbaru Lowongan Kerja Front Desk Agent Surabaya Agustus 2026 di Hilton. Salam Sejahtera untuk kawan-kawan yang sedang mencari pekerjaan. Semoga tidak menyerah untuk mencari pekerjaan yang sesuai dengan kualifikasi Anda. Memang kadangkala mencari pekerjaan yang pas sangatlah tidak gampang di tahun 2026 ini. Pada kesempatan ini admin akan memberikan info Lowongan Kerja Front Desk Agent Surabaya Agustus 2026 di Hilton. Berikut ini info lebih rinci mengenai Lowongan Kerja Front Desk Agent Surabaya Agustus 2026 Hilton.

Lowongan Kerja Front Desk Agent Surabaya Agustus 2026 Hilton

Berikut ini adalah kriteria yang harus Anda penuhi untuk mengajukan lamaran Lowongan Kerja Front Desk Agent Surabaya Agustus 2026 Hilton yang dibuka pada bulan Agustus 2026 ini:

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Front Desk Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

What It Takes to Make the Stay

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Previous experience in a guest service or front office role within the hospitality industry.
• Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.
• Proficiency in hotel property management systems (PMS) and general front office procedures.
• Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.
• A positive attitude and a genuine passion for providing exceptional guest service.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

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