Logistics Customer Experience Specialist

A.P. Moller - Maersk; Jakarta Pusat; Vor Ort; IDR 85.000.000 - 140.000.000; Vollzeit

Zusammenfassung

Maersk is seeking a logistics professional to own and manage the customer experience across end-to-end shipment processes in line with company procedures and customer agreements. You will be the primary point of contact for key customers, coordinating with internal and external stakeholders to ensure timely, accurate updates and a best-in-class service while driving continuous improvement.

Join Maersk to contribute to global trade, maintain data integrity, and help deliver transparent operations

Qualifikationen

• Minimum 1–2 years of experience in export logistics, including shipping documentation and end-to-end shipment management.
• Strong English communication skills, both written and verbal.
• Ability to meet deadlines and deliver quality outcomes.

Aufgaben

• Deliver a best-in-class customer experience by providing timely, professional, and solution-oriented support.
• Manage and coordinate end-to-end shipment execution, ensuring operational excellence and customer satisfaction.
• Respond to customer enquiries promptly and accurately, maintaining clear and proactive communication throughout the shipment lifecycle.
• Take ownership of customer issues, driving swift resolution and effective exception management.
• Build and maintain strong customer relationships by understanding their business needs and service expectations.
• Proactively inform customers of shipment updates, delays, or changes, ensuring transparency and trust.
• Review and maintain SOPs and IOPs to ensure process compliance and continuous improvement.
• Identify opportunities to improve service delivery, operational efficiency, and customer experience.
• Maintain high standards of data quality and accuracy across all operational activities.
• Achieve agreed service and operational KPIs.
• Identify and support upselling opportunities to drive additional customer value and business growth.

Kenntnisse

Strong English communication

Results oriented

Proactive & persistent

Well-organized & detail oriented

Team player & stakeholder management

Jobbeschreibung

Maersk is seeking a logistics professional to own and manage the customer experience across end-to-end shipment processes in line with company procedures and customer agreements. You will be the primary point of contact for key customers, coordinating with internal and external stakeholders to ensure timely, accurate updates and a best-in-class service while driving continuous improvement.

Join Maersk to contribute to global trade, maintain data integrity, and help deliver transparent operations