Client Program Manager

A.P. Moller - Maersk; Jakarta Pusat; On-site; IDR 600,000,000 - 1,000,000,000; Full time

Job summary

Maersk is seeking an experienced senior Global Key Account Manager in Jakarta to lead end-to-end supply chain transformation and value creation for strategic customers. You will own cross-functional delivery, drive profitability, and build strong partnerships across functions to meet customer needs.

Ideal candidates have 8+ years in global account management, a business/SC focus, and strong analytical and communication skills.

Qualifications

• 8+ years of experience in global key account management and end-to-end supply chain optimization.
• Proven ability in customer partnership, financial acumen, integrator view and project delivery.
• Bachelor’s degree in Business, Logistics or Supply Chain Management.

Responsibilities

• Develop deep understanding of customer goals and translate into execution priorities and roadmaps.
• Build trusted customer partnerships through proactive expectation alignment and value creation.
• Connect customer challenges to Maersk’s end-to-end product portfolio and identify integrated solutions.
• Identify optimisation opportunities balancing customer value, operational performance and Maersk profitability.
• Support delivery of contractual commitments and monitor key financial and operational KPIs.
• Own service delivery outcomes against KPIs and governance reviews.
• Recognise risks early and mobilise functions to mitigate and resolve.
• Apply structured problem-solving to identify root causes and drive improvements.
• Use data, digital tools and AI to generate insights and automate work.
• Lead the account across functions and communicate to enable timely decisions.

Skills

Global account mgmt

Supply chain optimization

Transformation mgmt

Customer partnership

Financial acumen

Risk management

Program delivery

Communication

Learning agility

Digital & AI

Analytical judgement

Education

Bachelor’s degree in Business, Logistics or Supply Chain Management

Job description

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability and excellence.

We offer

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key responsibilities

Customer Strategy, Partnership & Growth

• Develop a deep understanding of the customer’s goals, business model, supply chain strategy and operational needs, and translate these insights into clear execution priorities and customer roadmaps.
• Build and sustain trusted customer partnerships through proactive expectation alignment, performance dialogue and value creation that supports retention and mutual growth.
• Connect customer challenges to Maersk’s end-to-end product portfolio, processes and systems, identifying integrated solutions and expansion opportunities that create measurable value.

Value Creation & Financial Acumen

• Identify optimisation and efficiency opportunities that balance customer value, operational performance and Maersk profitability.
• Support delivery of contractual commitments and monitor key financial and operational performance indicators.

Operational Excellence, Governance & Risk

• Own service delivery outcomes against agreed KPIs, contractual commitments and customer expectations, using structured governance, scorecards, SOPs and business reviews.
• Recognise business risks early, assess potential impact on service, customer confidence, retention, value and revenue and mobilise the right functions to drive timely mitigation and resolution.
• Apply structured problem-solving to identify root causes, anticipate bottlenecks and implement sustainable corrective actions while maintaining composure under pressure and ambiguity.
• Use data, digital tools and AI to generate insights, improve decisions, enhance customer solutions and identify opportunities to automate or simplify work.
• Challenge existing ways of working, learn from outcomes and drive continuous improvement and innovation that make a measurable difference to the customer and the business.

Stakeholder Management & Ownership

• Lead the account across functions, building alignment, resolving competing priorities and driving accountability and ownership.
• Translate complex situations, performance data and options into clear, audience-appropriate messages that enable informed and timely decisions.

We’re looking for

• Around 8 years of relevant experience in global key account management, end-to-end supply chain optimisation, implementation of complex solutions and transformation management.
• Demonstrated proficiency in customer partnership, financial acumen, integrator view, owners mindset, programme and project delivery, risk management, followership, communication, learning agility, pioneering, and Digital & AI.
• Advanced resilience, including the ability to maintain sound judgement, de-escalate tense situations and sustain performance through pressure, uncertainty and change.
• Strong influencing and communication skills across seniority levels, functions and cultures, with the ability to create alignment and action to derive the desired business outcomes.
• Ability to connect customer needs and industry trends with Maersk’s products and end-to-end capabilities to create sustainable customer and business value.
• Strong analytical and commercial judgement, with experience using performance and financial insights to protect revenue, improve cost-to-serve and support profitable growth.
• Bachelor’s degree, preferably in Business, Logistics or Supply Chain Management.

Note: We are only considering candidates who are currently residing in the hiring location.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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