Leather Goods After-Sales Specialist

PT Apex Mitra Malindo (BONIA Branded); Tangerang; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Apex Mitra Malindo (BONIA Branded) is seeking a Customer Service Specialist for leather goods to handle inquiries, complaints, and after-sales processes across boutique operations, warehouse, and service teams.

You will inspect handbags/leather goods on intake, advise customers on care, and coordinate with Boutique Operations, Warehouse, and Repair Team to move each service case to completion while meeting SOP and SLA.

Qualifications

• Minimum D3/S1 qualification, all majors.
• Minimum 2–3 years experience as Customer Service, After Sales Service, or Service Centre staff.
• Knowledge of leather types and material characteristics and basic leather care.
• Experience handling customer complaints and ability to interact with customers of various temperaments.
• Strong communication skills, patience, customer-oriented approach, and problem‑solving ability.
• Meticulous in checking product condition.
• Able to coordinate with Boutique Operations, Warehouse, and Repair/Service Team.
• Able to monitor and follow-up on each service process until completion.
• Proficient in Microsoft Office, particularly Excel.

Responsibilities

• Handle customer questions, complaints, and inquiries professionally
• Coordinate service processes with boutique operations, warehouse, and repair teams
• Receive and conduct initial inspection of handbags/leather goods from customers
• Provide information to customers on proper use and care of bags
• Coordinate with warehouse team regarding reception, storage, delivery, and product movement
• Coordinate with Service Centre/Repair Team/Technician regarding inspection, repair, cleaning, estimation, and completion
• Ensure all service/repair processes comply with SOP, SLA, and company service standards
• Conduct regular follow-up with relevant parties and customers until service/repair completion
• Perform administration and documentation related to customer complaints, service requests, repairs, and product movement

Skills

Customer service

Communication

Problem solving

Attention to detail

Coordination

MS Excel

Education

D3/S1

Tools

MS Office

Job description

PT Apex Mitra Malindo (BONIA Branded) is seeking a Customer Service Specialist for leather goods to handle inquiries, complaints, and after-sales processes across boutique operations, warehouse, and service teams.

You will inspect handbags/leather goods on intake, advise customers on care, and coordinate with Boutique Operations, Warehouse, and Repair Team to move each service case to completion while meeting SOP and SLA.