CUSTOMER SERVICE SPECIALIST – LEATHER GOODS

PT Apex Mitra Malindo (BONIA Branded); Tangerang; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Apex Mitra Malindo (BONIA Branded) is seeking a Customer Service Specialist for leather goods to handle inquiries, complaints, and after-sales processes across boutique operations, warehouse, and service teams.

You will inspect handbags/leather goods on intake, advise customers on care, and coordinate with Boutique Operations, Warehouse, and Repair Team to move each service case to completion while meeting SOP and SLA.

Qualifications

• Minimum D3/S1 qualification, all majors.
• Minimum 2–3 years experience as Customer Service, After Sales Service, or Service Centre staff.
• Knowledge of leather types and material characteristics and basic leather care.
• Experience handling customer complaints and ability to interact with customers of various temperaments.
• Strong communication skills, patience, customer-oriented approach, and problem‑solving ability.
• Meticulous in checking product condition.
• Able to coordinate with Boutique Operations, Warehouse, and Repair/Service Team.
• Able to monitor and follow-up on each service process until completion.
• Proficient in Microsoft Office, particularly Excel.

Responsibilities

• Handle customer questions, complaints, and inquiries professionally
• Coordinate service processes with boutique operations, warehouse, and repair teams
• Receive and conduct initial inspection of handbags/leather goods from customers
• Provide information to customers on proper use and care of bags
• Coordinate with warehouse team regarding reception, storage, delivery, and product movement
• Coordinate with Service Centre/Repair Team/Technician regarding inspection, repair, cleaning, estimation, and completion
• Ensure all service/repair processes comply with SOP, SLA, and company service standards
• Conduct regular follow-up with relevant parties and customers until service/repair completion
• Perform administration and documentation related to customer complaints, service requests, repairs, and product movement

Skills

Customer service

Communication

Problem solving

Attention to detail

Coordination

MS Excel

Education

D3/S1

Tools

MS Office

Job description

CUSTOMER SERVICE SPECIALIST – LEATHER GOODS

We are seeking a Customer Service Specialist for Leather Goods to handle customer complaints, after-sales service, and leather goods/handbags products. You will manage customer inquiries and coordinate service processes across boutique operations, warehouse, and repair teams.

Key responsibilities

Handle customer questions, complaints, and inquiries professionally

Conduct communication and follow-up with customers regarding service/repair processes

Receive and conduct initial inspection of handbags/leather goods from customers

Provide information to customers on proper use and care of bags

Coordinate with boutique operations regarding product reception, customer complaints, and after-sales service processes

Coordinate with warehouse team regarding reception, storage, delivery, and product movement

Coordinate with Service Centre/Repair Team/Technician regarding inspection, repair, cleaning, estimation, and completion

Ensure all service/repair processes comply with SOP, SLA, and company service standards

Conduct regular follow-up with relevant parties and customers until service/repair completion

Perform administration and documentation related to customer complaints, service requests, repairs, and product movement

About you

Minimum D3/S1 qualification, all majors

Minimum 2–3 years experience as Customer Service, After Sales Service, or Service Centre staff

Knowledge of leather types and material characteristics and basic leather care

Experience handling customer complaints and ability to interact with customers of various temperaments

Strong communication skills, patience, customer-oriented approach, and problem‑solving ability

Meticulous in checking product condition

Able to coordinate with Boutique Operations, Warehouse, and Repair/Service Team

Able to monitor and follow-up on each service process until completion

Proficient in Microsoft Office, particularly Excel

Professional and neat appearance