Lead QC & Collections Desk — AI-Driven Compliance

Kredivo Group; Jakarta Pusat; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

Kredivo Group is seeking a detail-oriented Quality Control Supervisor to lead Desk Agents & Collection Automation monitoring in our fintech operations in Jakarta. You will ensure adherence to procedures, SOPs and work standards, and drive performance improvements across channels.

Responsibilities include evaluating violations, overseeing sanction processes, coaching the team, and coordinating with other departments to ensure compliant, efficient operations in an AI-driven environment.

Qualifications

• Experience in collecting quality, compliance and audit within financial services.
• Ability to analyse quality performance data and identify root causes.
• Experience developing quality monitoring frameworks and SOPs.

Responsibilities

• Ensure QC monitoring activities for Desk Agents & Collection Automation align with procedures, policies, SOPs, and standards.
• Evaluate violations identified by QC and escalate for corrective action.
• Evaluate sanctions and submit requests in line with procedures.
• Manage collection scripts across channels for consistency and compliance.
• Lead testing of system-based QC processes and provide vendor feedback.
• Monitor productivity, analyze KPI gaps, and craft improvement plans.
• Coordinate with other departments to resolve issues and ensure smooth operations.
• Review team performance and provide progress updates to the Manager.
• Provide coaching and guidance to enhance team competencies.
• Support the Manager in strategy implementation and overall departmental performance.

Skills

Quality control

Supervisory

Regulatory compliance

Stakeholder management

Audit coordination

Education

Bachelor degree

Job description

Kredivo Group is seeking a detail-oriented Quality Control Supervisor to lead Desk Agents & Collection Automation monitoring in our fintech operations in Jakarta. You will ensure adherence to procedures, SOPs and work standards, and drive performance improvements across channels.

Responsibilities include evaluating violations, overseeing sanction processes, coaching the team, and coordinating with other departments to ensure compliant, efficient operations in an AI-driven environment.