Head of Field QC & Collections Operations

Kredivo Group; Jakarta Pusat; On-site; IDR 400,000,000 - 700,000,000; Full time

Job summary

Kredivo Group is seeking a seasoned Field QC/QA leader to oversee the national FC Field team. You will ensure consistent quality standards across Indonesia, drive talent development, and manage capacity to support large-scale collections operations.

You will develop training programs, establish KPI-driven performance metrics, and implement robust SOPs. Collaboration with cross-functional stakeholders will be essential to align QC initiatives with business goals and improve overall collection

Qualifications

• Minimum 7 years of experience in Field QC/QA, with a strong background in Collections.
• Proven experience managing QC/QA functions within Field Collections Operations.
• Fintech or banking background preferred, with large-scale Field Collections experience.

Responsibilities

• Oversee the overall QC Field Collections team across Indonesia with consistent quality standards.
• Develop and implement training programs to enhance QC Field team capabilities.
• Lead hiring, mentoring, coaching, and development of QC Field team members.
• Plan and manage team capacity to meet operational requirements.
• Develop and improve systems, tools, and monitoring for efficiency and visibility.
• Establish KPIs and productivity metrics to drive performance improvements.
• Improve QC Field effectiveness in complaint management, attrition reduction, and performance.
• Establish and maintain end-to-end SOPs for QC Field activities.
• Collaborate with cross-functional teams to align QC initiatives with Field Collections goals.

Skills

Team leadership

Training & development

Talent management

Capacity planning

Quality control

Stakeholder management

Performance improvement

Job description

Kredivo Group is seeking a seasoned Field QC/QA leader to oversee the national FC Field team. You will ensure consistent quality standards across Indonesia, drive talent development, and manage capacity to support large-scale collections operations.

You will develop training programs, establish KPI-driven performance metrics, and implement robust SOPs. Collaboration with cross-functional stakeholders will be essential to align QC initiatives with business goals and improve overall collection