Lead End-to-End Process Excellence & Ops

ASTRO; Jakarta Pusat; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

ASTRO is Indonesia's quick commerce company delivering groceries and essentials to your door within 15 minutes. We are seeking a Lead Business Process Improvement to drive end-to-end process improvements and build scalable processes for new business initiatives in Jakarta.

You will work cross-functionally to solve recurring operational pain points, strengthen process governance, and ensure new initiatives are operationally ready.

Qualifications

• 5+ years of experience in BPI, Process Excellence, Operations Strategy, or related roles.
• Experience designing, improving, and implementing end-to-end business processes.
• Strong analytical and problem-solving skills with data-driven approach.
• Experience leading cross-functional initiatives and stakeholder management.
• Strong SOPs, process flows, guidelines, and governance development.
• Strong data analytics skills; SQL is a plus.
• Business acumen with ownership and focus on efficiency and continuous improvement.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Identify and improve recurring process pain points across payment and campaign processes.
• Design and implement end-to-end processes for new business models and initiatives.
• Lead cross-functional teams to ensure smooth process implementation and operational readiness.
• Develop and maintain SOPs, process flows, and guidelines.
• Monitor process effectiveness and drive continuous improvement.

Skills

5+ years experience

Analytical skills

Data analytics

Cross-functional leadership

Problem-solving

Ownership

Tools

SQL

Job description

ASTRO is Indonesia's quick commerce company delivering groceries and essentials to your door within 15 minutes. We are seeking a Lead Business Process Improvement to drive end-to-end process improvements and build scalable processes for new business initiatives in Jakarta.

You will work cross-functionally to solve recurring operational pain points, strengthen process governance, and ensure new initiatives are operationally ready.