Lead Apoteker Estetika – Peran Penanggung Jawab

Maharis Clinic; Tangerang; On-site; IDR 350,000,000 - 550,000,000; Full time

Job summary

dsm-firmenich is seeking a Lead Specialist, CX (Japanese Speaking) in Indonesia to manage order processing and customer communications under OTC guidelines. You will coordinate with sales, finance and planning to ensure accurate orders and timely deliveries, while maintaining high customer satisfaction.

The role requires fluency in Japanese and English, a Bachelor's degree, and experience in order management or customer service.

Qualifications

• Bachelor's degree with relevant experience in customer service or order management.
• Proficiency in Japanese (spoken and written) is required to liaise with stakeholders in Japan.
• Business-level English (spoken and written) for internal communication.
• Experience with order processing and OTC processes is preferred.
• Knowledge of SAP OTC/LE modules and CRM systems is advantageous.

Responsibilities

• Main point of contact between customers, sales and internal departments.
• Manage sales orders via email and web portal and confirm within 24 hours.
• Handle communications on rush orders, changes, delays, and minimum order values.
• Monitor open orders and shipping dates, propose alternatives when needed.
• Collaborate with Sales/Planning/Finance/Pricing on pricing and blocks.
• Support follow-up on outstanding payments and credit limits.

Skills

Japanese language

English language

Project management

Lean Six Sigma

SAP OTC/LE

CRM experience

Education

Bachelor's degree

Tools

SAP

CRM systems

Job description

Lead Specialist, CX (Japanese Speaking)

Job Description

**J** **ob title** - Lead Specialist, CX (Japanese Speaking)
**Location** - Cileungsi, Indonesia
As a Lead Specialist (CX), you will be responsible for managing accurate and timely order processing in line with Order to Cash (OTC) principles and guidelines. You'll handle all related communications, ensuring smooth coordination across functions while maintaining a strong focus on customer satisfaction and adherence to supply conditions.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
**Key Responsibilities**

• Main point of contact between customers, sales and other internal departments
• Manage sales orders in-take via email and Web Portal. Order processing within 24 hours after receipt of order, and order confirmation within 24 hours after order entry
• Professionally handle communication with customers and/or account managers regarding rush orders, order change requests, product availability issues, potential and/or known delays in product deliveries and orders under the minimum order value
• Proactively monitor status of open orders, confirm shipping dates, communicate problems and delays to customers and account managers, propose alternatives where appropriate
• Check and monitor order blocks: pricing, credit, allocation, availability blocks, works in close collaboration with various functions - Sales/ Planning/ Finance/ Pricing Agent
• Support sales management in the follow-up on outstanding payments, monitoring and escalating credit limits issues where appropriate

**We bring**

• Empowerment to make meaningful contributions while upholding ethical standards.
• Recognition and celebration of your efforts and accomplishments.
• Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.
• Dedication to creating better futures for customers, communities, people, and the planet.
• Responsibility and accountability in living company values and driving sustainable solutions.
• Supportive environment where individuals are empowered to progress and contribute to meaningful change.

**You bring**

• Bachelor's degree with at least 3 years of relevant experience in customer service and/or order management
• Proficiency in Japanese (spoken and written) is required to liaise with stakeholders in Japan
• Business-level proficiency in English (spoken and written) to communicate effectively with internal teams and global partners
• Project Management, Continuous improvement, Lean/Green Belt Six Sigma trained
• SAP knowledge and experience, especially in OTC & LE modules
• CRM knowledge and experience preferred

**Equal opportunities commitment**

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, belonging is a shared feeling, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. We welcome candidates from all backgrounds, no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we're here to help - just let us know.

**About DSM-Firmenich**
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than 12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.
**Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency's fees, percentages or similar.**