CX Lead Specialist, Japanese (Order & Inventory)

Pt Bsa Logistics Indonesia; Jawa Barat; Vor Ort; IDR 150.000.000 - 270.000.000; Vollzeit

Zusammenfassung

dsm-firmenich in Indonesia (Cileungsi) seeks a Lead Specialist, CX, fluent in Japanese to manage order processing and cross-functional communications, ensuring timely fulfillment in line with OTC principles.

You will be the main liaison between customers, sales, and internal teams; require Japanese and English, SAP OTC/LE knowledge, and experience in CRM. The role offers a dynamic, values-driven environment with opportunities to contribute to sustainable solutions.

Qualifikationen

• Bachelor's degree with at least 3 years of relevant experience in customer service and/or order management.
• Proficiency in Japanese (spoken and written) is required to liaise with stakeholders in Japan.
• Business-level proficiency in English (spoken and written) to communicate effectively with internal teams and global partners.
• Project Management, Continuous improvement, Lean/Green Belt Six Sigma trained.
• SAP knowledge and experience, especially in OTC & LE modules.
• CRM knowledge and experience preferred.

Aufgaben

• Main point of contact between customers, sales and other internal departments
• Manage sales orders in-take via email and Web Portal. Order processing within 24 hours after receipt of order, and order confirmation within 24 hours after order entry
• Professionally handle communication with customers and/or account managers regarding rush orders, order change requests, product availability issues, potential and/or known delays in product deliveries and orders under the minimum order value
• Proactively monitor status of open orders, confirm shipping dates, communicate problems and delays to customers and account managers, propose alternatives where appropriate
• Check and monitor order blocks: pricing, credit, allocation, availability blocks, works in close collaboration with various functions - Sales/ Planning/ Finance/ Pricing Agent
• Support sales management in the follow-up on outstanding payments, monitoring and escalating credit limits issues where appropriate

Kenntnisse

Japanese language

English language

Project management

Continuous improvement

Lean / Six Sigma

CRM knowledge

Ausbildung

Bachelor's degree (relevant field)

Tools

SAP (OTC/LE modules)

CRM software

Jobbeschreibung

dsm-firmenich in Indonesia (Cileungsi) seeks a Lead Specialist, CX, fluent in Japanese to manage order processing and cross-functional communications, ensuring timely fulfillment in line with OTC principles.

You will be the main liaison between customers, sales, and internal teams; require Japanese and English, SAP OTC/LE knowledge, and experience in CRM. The role offers a dynamic, values-driven environment with opportunities to contribute to sustainable solutions.