Last-Mile Hub Operations Lead

Shopee; Indonesia; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Shopee Indonesia is seeking a Hub Operations Lead to oversee start-up phase operations, ensuring smooth flow from pickup to final delivery. You will manage staff, subcontractors, and part-time drivers while coordinating with warehouse outbound and linehaul teams.

You'll handle COD cash and daily bank-in, monitor delivery timeliness, control inventory, and enforce 5S standards to minimize losses and damages across shipments.

Responsibilities

• Lead and establish operation processes in the hub during start-up phase
• Track, monitor and ensure on-time shipment delivery from picked up to end customer
• Manage and hire Staff / Subcon / Part time driver / rider
• Handle cash on delivery money and ensure to bank-in everyday
• Coordinate between hub, warehouse outbound and linehaul for smooth operation
• Work closely with customer service and assist on handling customer request
• Control inventory and take care of every shipment to reduce the risk of missing and damaged parcel
• Manage and ensure hub is meeting 5S (Sort, Set in Order, Shine, Standardise, Sustain) standard

Job description

Shopee Indonesia is seeking a Hub Operations Lead to oversee start-up phase operations, ensuring smooth flow from pickup to final delivery. You will manage staff, subcontractors, and part-time drivers while coordinating with warehouse outbound and linehaul teams.

You'll handle COD cash and daily bank-in, monitor delivery timeliness, control inventory, and enforce 5S standards to minimize losses and damages across shipments.