Last-Mile & Fulfillment Operations Lead

BukuWarung; Jakarta Pusat; Presencial; IDR 360.000.000 - 540.000.000; Jornada completa

Descripción de la vacante

BukuWarung seeks a delivery and fulfilment leader to own end-to-end delivery from warehouse to merchant door, ensuring on-time picks, packs, and dispatch, with same-day fixes when issues arise.

You will drive improvements in merchant wait times, currently around 8 days, and reduce breach rates by optimizing routing, cutoffs, and new delivery models. You will run the warehouse, courier network, and the returns loop, building a robust exception desk for fast resolutions.

Formación

• Must have 5+ years in operations, logistics, or supply chain with last-mile/fulfilment experience.
• Experience running a delivery-performance or SLA program at scale.
• Hands-on managing a warehouse or fulfilment operation to SLA.
• Strong data skills: dashboards and metrics.
• Experience working with multiple couriers and data reconciliation.
• Proven ability to build processes in fast-moving environments.
• Fluent in Bahasa Indonesia with working-level English.

Responsabilidades

• Own the delivery SLA and merchant-wait time and drive breach rate down as volume grows.
• Identify where days are lost across warehouse dispatch to last-mile and pull levers (routing, cutoffs, delivery models).
• Own warehouse operation to SLA: inbound receiving, pick-pack accuracy, and dispatch cutoffs.
• Maintain control-tower visibility and catch bottlenecks before merchant impact.
• Manage courier performance with scorecards and escalation paths.
• Own returns and reverse logistics with Finance input.

Conocimientos

Last-mile delivery

Warehouse management

Data analytics

Cross-functional leadership

Carrier management

Herramientas

Excel

Dashboards

Descripción del empleo

BukuWarung seeks a delivery and fulfilment leader to own end-to-end delivery from warehouse to merchant door, ensuring on-time picks, packs, and dispatch, with same-day fixes when issues arise.

You will drive improvements in merchant wait times, currently around 8 days, and reduce breach rates by optimizing routing, cutoffs, and new delivery models. You will run the warehouse, courier network, and the returns loop, building a robust exception desk for fast resolutions.