KEY ACCOUNT MANAGER (Makassar)

Japfa; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

JAPFA is seeking a skilled Key Account Manager to drive growth across the food service channel in Indonesia. You will manage major accounts, develop annual plans, and lead price negotiations to optimize profitability.

You will collaborate with sales support, supply chain, production, finance, and marketing to deliver superior service and achieve sales targets. Experience in hospitality or related channels is preferred.

Qualifications

• Experience managing key accounts in food service or hospitality channels.
• Strong negotiation and pricing skills with ability to balance margins.
• Proven ability to build long-term stakeholder relationships.

Responsibilities

• Manage and develop key accounts in food service channels (hotels, restaurants, catering, QSR, cloud kitchens).
• Develop annual account plans and volume targets to drive growth.
• Coordinate with internal teams to ensure orders, forecasts, and profitability meet targets.
• Identify opportunities for upselling, cross-selling, and new product listings.
• Monitor and analyze sales performance and market trends to inform strategy.

Skills

Key account management

Negotiation skills

Relationship building

Sales forecasting

Job description

Key Responsibilities

• Manage and develop key accounts in the food service channel (hotels, restaurants, catering, QSR, cloud kitchens, etc.).
• Develop annual account plans, volume targets, and account development strategies.
• Build and maintain long-term relationships with key stakeholders (chefs, purchasing, owners, finance).
• Conduct price negotiations, contracts, and collaboration programs while considering margins and profitability.
• Identify opportunities for upselling, cross-selling, and new product listings.
• Monitor forecasts, orders, and sales realization for key accounts.
• Handle customer complaints related to product quality, service, and supply in a professional manner.
• Coordinate with internal teams (sales support, supply chain, production, finance, marketing).
• Analyze sales performance and food service market trends.

Key Responsibilities

• Mengelola dan mengembangkan key account di channel food services (hotel, restoran, catering, QSR, cloud kitchen, dll).
• Menyusun account plan tahunan, target volume, dan strategi pengembangan account.
• Membangun dan menjaga hubungan jangka panjang dengan stakeholder utama (chef, purchasing, owner, finance).
• Melakukan negosiasi harga, kontrak, dan program kerja sama dengan mempertimbangkan margin dan profitabilitas.
• Mengidentifikasi peluang upselling, cross selling, dan new product listing.
• Memantau forecast, order, dan realisasi penjualan key account.
• Menangani complaint pelanggan terkait kualitas produk, service, dan supply secara profesional.
• Berkoordinasi dengan tim internal (sales support, supply chain, produksi, finance, marketing).
• Melakukan analisa performa penjualan dan tren pasar food service.

JAPFA is an agribusiness company that engages mainly in the production of animal feed, poultry breeding, commercial farm, consumer products, aquaculture, and beef cattle farming. Founded in Indonesia and now headquartered in Singapore, we employ over 37,000 people across an integrated network of modern farming, processing and distribution facilities in Indonesia, Vietnam, India, Myanmar, and Bangladesh. We believe our people are the key to staying ahead, and we continuously seek talented individuals to grow with us and contribute to our mission.

Visit our official webpage:
https://www.japfa.com/
https://www.japfacomfeed.co.id/