KEY ACCOUNT MANAGER (Semarang)

JAPFA; Jakarta Timur; On-site; IDR 240,000,000 - 480,000,000; Full time

Job summary

JAPFA is seeking a Key Account Manager to manage and develop key accounts in the food service channel, including hotels, restaurants, catering, QSR, and cloud kitchens. You will develop annual plans and volume targets and build long-term relationships with chefs, purchasers, owners, and finance teams.

You will negotiate contracts, identify upsell opportunities, and collaborate with internal teams to ensure margins and profitability.

Responsibilities

• Manage and develop key accounts in the food service channel (hotels, restaurants, catering, QSR, cloud kitchens, etc).
• Develop annual account plans, volume targets, and account development strategies.
• Build and maintain long‑term relationships with key stakeholders (chefs, purchasing, owners, finance).
• Conduct price negotiations, contracts, and collaboration programs while considering margins and profitability.
• Identify opportunities for upselling, cross‑selling, and new product listings.
• Monitor forecasts, orders, and sales realization for key accounts.
• Handle customer complaints related to product quality, service, and supply in a professional manner.
• Coordinate with internal teams (sales support, supply chain, production, finance, marketing).
• Analyze sales performance and food service market trends.

Job description

JAPFA is an agribusiness company that engages mainly in the production of animal feed, poultry breeding, commercial farm, consumer products, aquaculture, and beef cattle farming. Founded in Indonesia and now headquartered in Singapore, we employ over 37,000 people across an integrated network of modern farming, processing and distribution facilities in Indonesia, Vietnam, India, Myanmar, and Bangladesh. We believe our people are the key to staying ahead, and we continuously seek talented individuals to grow with us and contribute to our mission.

Key Responsibilities (English)

• Manage and develop key accounts in the food service channel (hotels, restaurants, catering, QSR, cloud kitchens, etc.).
• Develop annual account plans, volume targets, and account development strategies.
• Build and maintain long‑term relationships with key stakeholders (chefs, purchasing, owners, finance).
• Conduct price negotiations, contracts, and collaboration programs while considering margins and profitability.
• Identify opportunities for upselling, cross‑selling, and new product listings.
• Monitor forecasts, orders, and sales realization for key accounts.
• Handle customer complaints related to product quality, service, and supply in a professional manner.
• Coordinate with internal teams (sales support, supply chain, production, finance, marketing).
• Analyze sales performance and food service market trends.

Key Responsibilities (Indonesian)

• Mengelola dan mengembangkan key account di channel food services (hotel, restoran, catering, QSR, cloud kitchen, dll).
• Menyusun account plan tahunan, target volume, dan strategi pengembangan account.
• Membangun dan menjaga hubungan jangka panjang dengan stakeholder utama (chef, purchasing, owner, finance).
• Melakukan negosiasi harga, kontrak, dan program kerja sama dengan mempertimbangkan margin dan profitabilitas.
• Mengidentifikasi peluang upselling, cross selling, dan new product listing. Memantau forecast, order, dan realisasi penjualan key account.
• Menangani complaint pelanggan terkait kualitas produk, service, dan supply secara profesional.
• Berkoordinasi dengan tim internal (sales support, supply chain, produksi, finance, marketing).
• Melakukan analisa performa penjualan dan tren pasar food service.

Visit Our Official Webpage

• https://www.japfa.com/
• https://www.japfacomfeed.co.id/