Junior Customer Service Officer

PT Igus Indonesia; Tangerang Selatan; On-site; IDR 44,640,000 - 72,540,000; Full time

Job summary

PT igus Indonesia, a subsidiary of igus Germany, is expanding its customer service team. The role focuses on handling complaints related to products, processing returns and exchanges, and ensuring orders are tracked and delivered on time.

You will collaborate with warehouse and cross-functional teams to resolve service issues while maintaining an accurate ERP system. Applicants should have 1–4 years of customer service experience, strong communication skills, and be able to work overtime.

Qualifications

• Minimum education is D3 in administration or equivalent.
• Excellent communication and professionalism in handling complaints.
• Ability to type quickly and maintain accurate data in ERP.
• 1–4 years of customer service experience preferred.
• Willing to work overtime and collaborate across teams.

Responsibilities

• Handle and resolve customer complaints regarding product issues, returns, and exchanges.
• Manage and track orders to ensure timely delivery and address discrepancies.
• Collaborate with warehouse to fix shipping issues and update customers.
• Coordinate with sales, marketing, and product teams on service issues.
• Input and maintain the ERP system with accurate, timely data.

Skills

Communication

Customer service

Data accuracy

Problem solving

Teamwork

Overtime readiness

Education

D3 Administration

Tools

ERP system

AI familiarity

Job description

Handle and resolve customer complaints regarding product issues, returns, and exchanges.

Manage and track orders to ensure timely delivery and address any order discrepancies.

Collaborate with warehouse team to address shipping issues and provide updates to customers.

Collaborate with other departments (sales, marketing, product teams) to address cross-functional service issues.

Input, manage and maintain the company’s ERP system, ensuring accuracy, timely updates, and data integrity.

Requirement:

Good communication skills and ability to handle difficult situations with tact and professionalism.

Ability to type quickly and accurately, having exceptional computer skills.

Strong problem-solving skills

Capable of working independently and as part of a team.

Problem-solving skills: Ability to analyse problems, identify solutions, and implement them effectively, attention to detail

Very careful & accurate when handling data & numbers

Having 1-4 years experiences as customer service

Must be able to work overtime

Minimum education is D3 administration or equivalent

Knowledge and hands on experience utilizing AI, in relations to this Customer Service role, shall be an advantage

Chemicals & Plastics Manufacturing 11-50 employees

PT. igus Indonesia, a subsidiary of igus Germany with over 38 offices and over 3500 employees Worldwide. Established since year 2013, PT igus Indonesia is aggressively expanding and looking for positive, energetic and creative prospects to join our sales team.

PT. igus Indonesia, a subsidiary of igus Germany with over 38 offices and over 3500 employees Worldwide. Established since year 2013, PT igus Indonesia is aggressively expanding and looking for positive, energetic and creative prospects to join our sales team.

What can I earn as a Customer Service Representative