Japanese-Speaking Buffet Steward - Cruise Line

Princess Cruises; Jakarta Pusat; On-site; IDR 442,400,000 - 672,447,000; Full time

Benefits offered by this job

Competitive salary package

Private cabin onboard

Company-paid travel to ship

Access to exclusive onboard areas

Well-being and welfare programs

Learning and development opportunities

Opportunity to travel the world

Inclusive dynamic work environment

Job summary

Princess Cruises is seeking a Buffet Steward (Japanese Speaking) for PT Alpha Magsaysay, Indonesia. The role is fixed term with responsibilities in the Restaurant department, supporting guest service and food presentation on board.

Fluent English and conversational Japanese are required, along with food and beverage experience and sanitation knowledge. Join a global cruise line known for professional development and guest-focused service aboard ships visiting diverse destinations.

Qualifications

• Minimum one year of Food and Beverage experience and attendance at a recognized hotel/catering school.
• Good knowledge of continental food and restaurant service standards.
• Good knowledge of international beverage products.
• Preferably candidates must have attended USPH or HACCP Sanitation Course and should have a solid knowledge of sanitation regulations pertaining to the individual’s area of work.
• Basic computer skills and knowledge of P.O.S. systems.
• Fluent English language skills, both verbal and written.
• Conversational Japanese language skills.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.

Responsibilities

• Always maintains a visible profile and is available to graciously assist guests during food and beverage service.
• Always ensures proper setup and presentation of assigned service area in line with all Company standards.
• Always delivers food and beverages as requested, in a timely manner, in the correct service order, and following brand standards.
• Ensures service sequences are being followed during meal periods to include clearing and cleaning of tables according to brand standards.
• Provides a positive Lido dining experience to every guest by always applying the brand and Service Excellence standards.
• Embraces utilizes and promotes MedallionClass products services, and applications to personalize the guest experience.
• Demonstrates to every guest that his or her satisfaction is our top priority by immediately acknowledging every request, reporting issues immediately to leaders as appropriate, responding promptly and effectively to resolve any service request or concern, and following up to ensure guest satisfaction.
• Always observes and identifies guests’ preferences utilizing the MedallionClass technology and adjusts service, accordingly, anticipating guests’ needs.
• Understand the setup, product, and service expectations of their respective area and immediately rectify any shortfalls that would have a negative impact on the guest experience.
• Consistently supports the efforts to exceed Restaurant-specific targets and other key metrics by adhering to the service excellence standards.
• Actively learns and is knowledgeable of onboard products and offerings, itinerary, and point information to aid guests as needed.

Skills

F&B experience

Continental cuisine knowledge

International beverages knowledge

USPH/HACCP sanitation knowledge

English fluent

Japanese conversational

Guest service fundamentals

Team communication

Customer satisfaction focus

POS systems familiarity

Education

Hotel/Catering school attendance

Tools

POS terminals

Basic computer skills

Job description

Princess Cruises is seeking a Buffet Steward (Japanese Speaking) for PT Alpha Magsaysay, Indonesia. The role is fixed term with responsibilities in the Restaurant department, supporting guest service and food presentation on board.

Fluent English and conversational Japanese are required, along with food and beverage experience and sanitation knowledge. Join a global cruise line known for professional development and guest-focused service aboard ships visiting diverse destinations.