IT Supervisor

AccorHotel; Bogor; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Pullman Ciawi Vimala Hills Resort Spa & Convention, part of the Accor network, seeks an experienced IT Infrastructure Manager to oversee, maintain, and secure the hotel’s IT ecosystem. You will lead a technical team, coordinate with vendors, and ensure smooth operations across guest rooms and conference facilities.

Your role covers network administration, server management, and critical support for PMS/POS systems, with on‑call readiness to handle emergencies in a luxury resort environment.

Qualifications

• Bachelor’s degree in Information Technology or Computer Science or related field.
• 3–5 years in IT operations with 1–2 years in a supervisory role, preferably in hospitality.
• Strong network, server, and hotel systems knowledge (Opera PMS, Micros POS).
• Excellent troubleshooting, proactive service, and reliability under pressure.
• Fluent in English and Indonesian (oral and written).
• Able to lead a technical team and manage vendor relationships.
• Willingness to handle on‑call emergencies when required.

Responsibilities

• Infrastructure Management: oversee maintenance and stability of IT infra including servers, networks, Wi‑Fi, and PMS/POS.
• Technical Support: provide high‑level troubleshooting for guest rooms, conferences, and hotel departments.
• Vendor Management: coordinate with external IT vendors, telecoms, and software suppliers.
• Cybersecurity & Compliance: ensure data privacy, network security, and policy compliance.
• Team Supervision: schedule, mentor, and supervise IT staff for 24/7 coverage.
• Hardware & Software Inventory: manage assets, licenses, and procurement within budget.
• System Training: train hotel staff on software applications, POS systems, and internal tools.

Skills

Network administration

Server management

Troubleshooting

Leadership

English & Indonesian

Education

Bachelor’s Degree in IT / CS

Tools

Opera PMS

Micros POS

Wi‑Fi infrastructure

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Pullman Ciawi Vimala Hills Resort Spa & Convention is a premium 5-star retreat sprawled across 14 hectares. The hotel is designed to immerse guests in breathtaking natural vistas and unrivaled tranquility.Pullman Ciawi Vimala Hills Resort Spa & Convention achieved the prestigious accolade of "Hotel of the Year" at the Accor Asia Leadership Conference. As one of The Best Resort in Asia, the hotel offers 208 opulent rooms and 19 villas, 4restaurants and bar, meeting rooms and convention centers, spa, entertainment and activities area.

Job Description

• Infrastructure Management: Oversee the maintenance and stability of all IT infrastructure, including servers, networks, Wi-Fi systems, and property management systems (PMS/POS).

• Technical Support: Provide prompt, high-level troubleshooting and technical support for guest rooms, conference facilities, and all hotel departments.

• Vendor Management: Coordinate with external IT vendors, telecommunication providers, and software suppliers for system upgrades, maintenance, and contracts.

• Cybersecurity & Compliance: Ensure data privacy, network security, and compliance with corporate IT policies and local regulations.

• Team Supervision: Supervise, schedule, and mentor IT support staff or technicians to ensure efficient 24/7 technical coverage.

• Hardware & Software Inventory: Manage hardware/software assets, licenses, and procurement of necessary IT equipment within budget.

• System Training: Train hotel staff on basic software applications, POS systems, and internal communication tools.

Qualifications

• Education: Bachelor’s Degree in Information Technology, Computer Science, or a related field.

• Experience: 3–5 years of experience in IT operations, with at least 1–2 years in a supervisory role, preferably within a luxury hotel or resort environment.

• Technical Proficiency: Strong expertise in network administration, server management (Windows/Linux), hotel systems (e.g., Opera PMS, Micros POS), and Wi-Fi infrastructure.

• Troubleshooting Skills: Advanced hardware and software problem-solving capabilities under high-pressure, mission-critical situations.

• Leadership: Proven ability to lead a technical team, manage vendor relationships, and handle project implementations.

• Languages: Fluent in English and Indonesian (oral and written).

• Attributes: Strong service-oriented mindset, proactive attitude, and flexibility to handle on-call emergencies when required.