IT Software Support

Giesecke & Devrient GB Ltd.; Kota Karawang; On-site; IDR 525,210,084 - 875,350,140; Full time

Job summary

Giesecke & Devrient GB Ltd. is seeking a qualified individual to install and maintain software systems tailored to client needs in Karawang, Indonesia. You will provide technical support, perform regular maintenance, and ensure that systems operate efficiently and securely.

The ideal candidate will have a strong background in software development, proficiency in programming languages such as Java or Python, and excellent communication skills to interact with clients and enhance customer relationships.

We promote diversity and inclusivity in our hiring practices.

Qualifications

• In-depth knowledge of G+D’s major software products and systems.
• Familiarity with various operating systems such as Windows and Linux.
• Strong knowledge of database management systems.

Responsibilities

• Install and configure G+D’s software systems according to client requirements.
• Provide technical support to clients and address their questions.
• Maintain detailed records of installations and maintenance activities.

Skills

Technical expertise in software systems

Proficiency in programming languages

Effective communication skills

Customer service orientation

Tools

Visual Studio

Eclipse

Git

Job description

Job Description

Installation and Configuration: Installing and configuring G+D’s software systems according to client requirements. Ensuring that the software is set up correctly and integrated with existing systems.

Maintenance and Updates: Performing regular maintenance on G+D’s software systems to ensure they operate efficiently and reliably. Applying updates and patches to keep the software up‑to‑date and secure.

Technical Support: Providing technical support to clients, addressing their questions and concerns, and offering solutions to software‑related problems. This may involve remote support or on‑site visits.

System Upgrades: Implementing system upgrades and modifications to improve performance or integrate new features. Ensuring that upgrades are carried out with minimal disruption to the client’s operations.

Testing and Troubleshooting: Conducting tests to verify that G+D’s software systems meet performance specifications and standards. Diagnosing and resolving issues or malfunctions in the software.

Documentation: Maintaining detailed records of installations, maintenance activities, repairs, and upgrades. Preparing reports and documentation for clients and internal use.

Training: Providing training to clients’ staff on the operation and maintenance of G+D’s software systems. Ensuring that users are knowledgeable about the systems and can operate them effectively.

Compliance and Security: Ensuring that all work is carried out in compliance with relevant security regulations and standards. Conducting security assessments and enforcing security protocols.

Customer Relationship Management: Building and maintaining strong relationships with clients. Understanding their needs and ensuring that they are satisfied with the services provided.

Continuous Improvement: Staying up‑to‑date with the latest developments in software technology and best practices. Continuously improving skills and knowledge to provide the best possible service to clients.

Requirements

Technical Expertise: In‑depth knowledge of G+D’s major software products and systems. Strong knowledge of software development, installation, configuration, and troubleshooting.

Programming Languages: Proficiency in programming languages such as Java, C#, Python, or similar.

Software Tools: Familiarity with software development tools and environments (e.g., Visual Studio, Eclipse, Git).

Operating Systems: Knowledge of various operating systems (e.g., Windows, Linux, macOS).

Database Systems: Knowledge of one or more database systems and their management tools.

Communication: Effective verbal and written communication skills to interact with clients and team members.

Customer Service: Strong customer service orientation to ensure client satisfaction.

Technical Documentation: Ability to create and interpret technical documentation, including user manuals and installation guides.

Equal Opportunity Employer

We are an equal opportunity employer. We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination, and harassment. All applications are welcomed regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability, and sexual orientation.

Location

Karawang, ID