IT Security Engineer

PT Accord Innovations Indonesia; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Accord Innovations Group in Jakarta is hiring for L1–L3 IT Security Consultants to support client projects around endpoint security migrations in large enterprise environments.

You will work on Microsoft Defender for Endpoint, Defender Antivirus, Intune policy deployment, go-live support, and Hypercare, coordinating with SOC, identity, and security teams; strong problem-solving and escalation skills are essential. Experience with ITSM processes and regulated environments is advantageous.

Qualifications

• Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or related field preferred.
• Experience in enterprise Microsoft security support environments.
• Exposure to Microsoft Defender for Endpoint, Defender for Cloud Apps, and Purview hypercare or post-go-live support.
• Experience in regulated enterprise environments is advantageous.
• Familiarity with ITSM processes, support queues, issue trackers, and structured escalation paths.
• Desirable certifications include SC-200, MD-102, SC-900, AZ-500, SC-300, SC-401.

Responsibilities

• Provide support for endpoint security migration activities focused on Defender for Endpoint, Defender Antivirus, EDR configuration, ASR rules, and Intune-based policy deployment guidance.
• Investigate MDE onboarding, policy deployment behavior, endpoint configuration issues, AV exclusion or ASR concerns, and deviations from Defender design or build guidance.
• Review configuration evidence, screenshots, logs, connector status, device policy status, and troubleshooting inputs from client IT teams.
• Support go-live and Hypercare troubleshooting discussions for MDE policy deployment through Intune and endpoint security transition activities.
• Coordinate with endpoint, Intune, identity, SOC, and security teams to validate root cause, confirm remediation guidance, and track closure.
• Escalate unresolved or complex issues to escalation point (L2/L3), SMEs, or architects for deeper design guidance.
• Maintain issue tracker updates, action notes, closure inputs, and clear documentation during Hypercare and warranty phases.

Skills

Endpoint security

Microsoft Defender for Endpoint

Intune policy deployment

Incident escalation

Problem-solving

Education

Bachelor’s degree in Information Technology, Cybersecurity, Computer Science

Tools

Defender for Cloud Apps

Microsoft Purview

ITSM tools

Issue trackers

Job description

We are hiring for L1, L2 and L3 IT Security Consultant that will be supporting our clients projects in Jakarta.

Join a delivery team supporting endpoint security migration in a large enterprise environment.

This role focuses on MDE support, deeper issue investigation, policy deployment troubleshooting, stakeholder coordination, and escalation management during go-live, Hypercare, and warranty support.

What you will do :

Provide support for endpoint security migration activities focused on Microsoft Defender for Endpoint, Defender Antivirus, EDR configuration, Attack Surface Reduction rules, and related Intune-based policy deployment guidance.

Investigate MDE onboarding, policy deployment behavior, endpoint configuration issues, AV exclusion or ASR rule concerns, and deviations from signed-off Defender design or build guidance.

Review configuration evidence, screenshots, logs, connector status, device policy status, and troubleshooting inputs shared by client IT teams.

Support go-live and Hypercare troubleshooting discussions for MDE policy deployment through Intune and endpoint security transition activities.

Coordinate with endpoint, Intune, identity, SOC, and security teams to validate root cause, confirm remediation guidance, and track closure.

Escalate unresolved or complex technical issues to escalation point (L2 and L3 engineers), SMEs, or architects where deeper design or platform guidance is required.

Maintain issue tracker updates, action notes, closure inputs, and clear support documentation during Hypercare and warranty phases.

Qualifications :

Minimum Years of Experience

L1 - Security Consultant : 2 - 3 Years of experience in the same field (L1 SOC, IT Security & SecOps)

L2 - Security Consultant : 3 - 5 Years of experience in the same field (L2 IT Security, Cybersecurity Engineer)

L3 - Security Consultant : 5 - 7+ Years of experience in the same fiels (Cybersecurity Consultant, IT Security Practitioner, etc.)

Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or a related field is preferred.

Experience in enterprise Microsoft security support environments.

Exposure to Microsoft Defender for Endpoint, Microsoft Defender for Cloud Apps, and Microsoft Purview hypercare or post-go-live support.

Experience supporting regulated enterprise environments is advantageous.

Experience working with ITSM processes, support queues, issue trackers, and structured escalation paths is beneficial.

Desirable Microsoft certifications include SC-200, MD-102, SC-900, AZ-500, SC-300, SC-401.

Information Technology Services 101-1,000 employees

Accord Innovations Group is a leading Global Delivery and Managed Services Center, helping enterprises worldwide accelerate transformation through end-to-end IT, digital, and talent solutions.

With delivery hubs across Malaysia, Singapore, Indonesia, Thailand, India, and the Philippines, Accord enables clients to establish or expand onshore, offshore, and nearshore delivery models, ensuring agility, scalability, and cost efficiency.

We specialize in implementation, software development, and system maintenance supporting enterprise operations across ServiceNow, IT Service Management (ITSM), Cloud Operations, and Automation.

Accord Innovations Group is a leading Global Delivery and Managed Services Center, helping enterprises worldwide accelerate transformation through end-to-end IT, digital, and talent solutions.

With delivery hubs across Malaysia, Singapore, Indonesia, Thailand, India, and the Philippines, Accord enables clients to establish or expand onshore, offshore, and nearshore delivery models, ensuring agility, scalability, and cost efficiency.

We specialize in implementation, software development, and system maintenance supporting enterprise operations across ServiceNow, IT Service Management (ITSM), Cloud Operations, and Automation.