IT Operations Specialist

Urbint; Indonesia; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

Itron is seeking an IT Operations Specialist for its manufacturing site in Cikarang, Indonesia. You will manage enterprise applications, end-user computing, and production IT systems, aligning with ITIL practices and ServiceNow platform leadership.

Responsibilities include incident, problem, change, and service request management; maintaining CMDB, configuring networks, supporting Oracle EBS, CRM/HRIS integrations, and BI dashboards with Power BI.

Qualifications

• Bachelor's or master's degree in computer science or information technology.
• 8+ years in IT infrastructure, manufacturing experience preferred.
• ITILv4 Foundation/Specialist required; PMP/CCNA/VCP desirable.

Responsibilities

• Provide end-to-end IT operational support for enterprise applications and manufacturing environments.
• Manage Incident, Problem, Change, and Service Request processes per ITIL; ensure SLA compliance.
• Maintain technical documentation for workflows, reports, integrations, and configurations.
• Administer and optimize ITSM platforms; manage ServiceNow workflows, dashboards, and reporting.
• Lead ITIL activities in ServiceNow, including Incidents, Requests, Changes, and Problems.
• Support integration of ERP/CRM/HRIS and other apps using APIs and automation.
• Maintain CMDB accuracy; map and audit hardware assets and dependencies.
• Architect and manage factory-wide networks (LAN/VLAN/WLAN) for shop floor connectivity.
• Manage IT procurement and lifecycle of hardware, software, and services.

Skills

ITIL processes

Windows Admin

Intune/Autopilot

Enterprise integrations

CRM/HRIS/365

IT asset mgmt

IT budgeting (CAPEX/OPEX)

Power BI dashboards

Networking basics

ServiceNow lead

Education

Bachelor's/Master's in CS/IT

Tools

ServiceNow

Power BI

Oracle EBS

Microsoft 365

Intune

Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Role: IT Operations Specialist

Location: Cikarang, Indonesia

Qualification / Skills Requirements:

Skill Sets:

• Strong understanding of Incident, Problem, Change, and Service Request Management processes
• Windows Administration: Expertise in Active Directory, Group Policy (GPO), DHCP, DNS, and Azure/Cloud technologies
• Manages the lifecycle of Windows 11 endpoints, focusing on modern management, automated OS deployment via Windows Autopilot (Intune), and cloud-based policy configuration.
• Experience supporting or participating in enterprise system integration projects.
• Experience implementing or supporting CRM solutions and integrating them with enterprise applications.
• Experience supporting and integrating enterprise applications, including CRM, HRIS, and Microsoft 365 solutions. Develop and maintain company policies and processes related to IT asset management.
• Experience supporting manufacturing IT environments and production systems is an advantage. Manage deployment, utilization, tracking, security, and final disposition of IT assets.
• Knowledge of IT procurement processes, including sourcing, purchasing, and lifecycle management of IT hardware, software, and related services.
• Understanding of CAPEX and OPEX budgeting, cost control, and financial planning for IT operations.
• Knowledge of BOM (Bill of Materials) and Non-BOM material management, including procurement and inventory processes in a manufacturing environment.
• Lead internal and external audits associated with IT asset management; Validate the IT Assets periodically by physical verification, 100% asset tagging; Participate in Internal and external physical verification exercise and work on recommendations.
• Adherence to IT asset management processes in line with IT Service Management Framework
• Experience developing business intelligence dashboards and operational reports using Microsoft Power BI. Knowledge of LAN, Wi-Fi, VPN, and basic network infrastructure troubleshooting. Presenting dashboards with respect to Asset management planning, inventory, and procurement
• Provide technical support for Oracle E-Business Suite (EBS) environments, including troubleshooting client-side access, browser compatibility, and Java-related issues within Windows.

Responsibilities:

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving technical issues of simple, complex, and critical service requests at enterprise Infrastructure Landscape. The focus of this position is to manage the Manufacturing site in coordination with rest of the team.

• Provide end-to-end IT operational support for enterprise applications, end-user computing, and manufacturing environments.
• Manage Incident, Problem, Change, and Service Request processes in accordance with ITIL best practices to ensure service availability and SLA compliance.
• Maintain technical documentation for workflows, reports, integrations, and system configurations.
• Administer and optimize IT Service Management (ITSM) platforms, including service catalogs, workflows, automation, dashboards, and reporting.
• Act as the primary lead for all ITIL activities within the ServiceNow (SNOW) platform. This includes managing Incidents, Service Requests, Change & Problem Management.
• Support the integration of enterprise applications and business systems, including Microsoft Power Platform, CRM solutions, HRIS, and other third-party applications using APIs and automation tools.
• Maintain a highly accurate Configuration Management Database (CMDB) within ServiceNow, ensuring all hardware assets and network dependencies are correctly mapped and audited.
• Architect and manage robust factory-wide networks (LAN/VLAN/WLAN) using industrial-grade hardware to ensure seamless connectivity between the shop floor and core systems.
• Manage IT procurement activities, including sourcing, purchasing, receiving, and lifecycle management of IT hardware, software and related services.
• Coordinate with Procurement, Finance, and vendors to ensure timely acquisition of IT equipment while complying with company procurement policies.
• Prepare and manage IT CAPEX and OPEX budgets, monitor expenditures, and support cost optimization initiatives.

REQUIRED QUALIFICATIONS

• Experience: 8+ years in IT Infrastructure, with 2-3 years in a supervisory capacity within a manufacturing environment.
• Certifications: ITILv4 Foundation/Specialist is mandatory. PMP, CCNA, or VCP is highly preferred.
• Education: bachelor's or master's degree in computer science or information technology.
• Fluency in the native language, Bahasa, as well as proficiency in English for effective coordination with global IT teams

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience. Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [e-mail].

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com